Account Manager 100% (gn)

About the job

WE CONNECT THE PHYSICAL AND THE DIGITAL WORLD

SPS is a leading outsourcing provider for Business Process Services, innovative services in intelligent data management, as well as for the hybrid working world. Swiss quality, combined with global presence, deep industry knowledge, and the latest technologies, make SPS a reliable partner for the transformation of companies.

With holistic end-to-end solutions, SPS supports companies in making their business processes more efficient, agile, and future-oriented. Over 8,000 employees and specialised partners serve customers in more than 20 countries – with a focus on the banking, insurance, and healthcare sectors.

YOUR TASKS

In this versatile position within the Customer Communications business unit, you will take on the strategic and commercial responsibility for selected major clients and actively shape their long-term collaboration with SPS:
 

• Independent management and strategic development of existing customer relationships with a focus on sustainable customer retention and business development
• Building and maintaining a reliable network with decision-makers at various management levels, especially at C-level
• Development and implementation of customer-specific account plans as well as identification of new business opportunities and growth potentials
• Responsibility for contract renewals, commercial negotiations, and realisation of up- and cross-selling potentials
• Central contact person for commercial issues and escalations as well as ensuring high customer satisfaction
• Coordination and support of customer requirements, change requests, and offer processes in close cooperation with Sales, Operations, and Service Management
• Continuous optimisation of the profitability of existing customer mandates regarding revenue, profitability, and service quality (P+L contract responsibility)
• Planning and conducting strategic customer meetings, business reviews, and regular coordination with relevant stakeholders
• Ensuring reliable revenue planning, maintaining customer-relevant information in the CRM, and compliance with internal governance and reporting requirements

YOUR PROFILE

• Completed studies in business administration, IT, or a comparable field, or an equivalent qualification through relevant further training
• At least 3 – 5 years of professional experience in sales or strategic account management, ideally with major clients and at C-level
• Proven success in managing, developing, and commercially advancing demanding customer relationships
• Experience in the outsourcing or service environment as well as a good understanding of complex service and business models
• Strong entrepreneurial thinking and sound knowledge in handling financial figures, revenue analyses, contribution margins, and business cases
• Negotiation skills and the ability to successfully align customer needs with economic corporate interests
• Strategic and conceptual thinking combined with a strong solution orientation and high implementation strength
• Communicative, convincing, and service-oriented personality with a confident manner towards decision-makers at all hierarchy levels
• Enjoyment of networking, cross-departmental collaboration, and building long-term business relationships
• Very good German and English skills; French skills are an advantage
• A clean criminal record and debt collection register extract are required

YOUR BENEFITS

• Future-oriented employer actively shaping the digital transformation of companies
• Dynamic working environment in a Swiss company with global presence
• Flexible and hybrid working options with up to two home office days per week
• Contributions to Reka vouchers as well as attractive health and fitness offers
• Subsidies for public transport subscriptions and free business half-fare travelcard
• Attractive employee discounts on numerous brands and products
• Various opportunities for professional and personal development
• Open and collegial corporate culture with flat hierarchies and short decision-making paths