ICT Service Desk Specialist (a) 80 - 100 %

21 October 2026
80 – 100%
Zürich

Job summary

Join our dynamic ICT Service Desk team as a first point of contact! Enjoy a collaborative environment with opportunities for growth.

Tasks

Manage user inquiries and issues using our ticketing system.
Analyze and resolve requests, providing support remotely when needed.
Document complex cases and escalate them to specialists as required.

Skills

Must have several years of hands-on experience in ICT Service Desk.
Strong IT user and system knowledge, especially in Microsoft-365.
Proficient in ticketing systems and ITIL processes.

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About the job

In this diverse role

you are the first point of contact for fault reports, questions and change requests from system users and record these in a structured manner in the ticketing system
you independently analyse and process requests and faults, answer application questions and resolve a large part of the cases independently, also by means of remote analysis
you document more complex issues and forward them to the responsible specialist departments
you monitor requests, problems and incidents until final resolution and maintain fault statistics
you proactively inform system users about faults and notifications

You will succeed here if

you have several years of practical experience in the ICT Service Desk
you have very good IT user and system knowledge and work confidently in the Microsoft 365 environment
you have experience in IT asset and software licence management
you work confidently with ticketing systems and follow up requests thoroughly
you bring ITIL process knowledge; an ITIL certification is an advantage
you recognise connections, set priorities and act as a central interface in IT operations
you can express yourself in German both orally and in writing

D(a)iversity

David Frei
Head Talent Acquisition & Employer Branding
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.