Support Engineer 80-100% (m/f/d)

13 November 2026
80 – 100%
Permanent position
Bern

Job summary

Ready for the next step in ICT support? Join our expert team! Enjoy a collaborative work environment with great benefits and opportunities.

Tasks

Quickly and reliably manage customer requests and incidents.
Ensure customer-friendly communication and proper escalation.
Analyze and resolve incidents at 1st and 2nd level independently.

Skills

Completed IT training or extensive experience required.
Strong knowledge of IT standard products like MS Windows and O365.
Self-motivated team player with excellent communication skills.

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About the job

Ready for the next step in ICT Support? In our well-coordinated specialist team, you ensure smooth IT operations and delight our customers with first-class service. If teamwork and customer experience are exactly your thing, we definitely need to meet!

This is what your job will look like:

You are responsible for the fast and reliable handling of customer concerns – from incidents and requests to standard and change management
You ensure customer-appropriate communication and tier-appropriate escalation
You record and classify the necessary information for solving incidents and independently analyse and handle these at 1st & 2nd level
You create and maintain the documentation relevant to customer care in the wiki and knowledge base and actively share your experiences with peers
In hectic moments, you remain calm, closely coordinate priorities with the team, and ensure swift coordinated handling of all customer enquiries

What you should bring:

Completed training in IT or many years of experience
Good knowledge of IT standard products such as MS Windows (front & backend), O365, Azure, Exchange, Active Directory, hardware, network technologies, Citrix, VMware, RDS and Modern Workplace
Independent, analytical and solution-oriented working style combined with high motivation to continuously acquire new knowledge about our technologies
Communicative team player who acts service-oriented and actively develops the team
Very good German skills in spoken and written form, English and French are an advantage

What makes your dream job:

Technically demanding projects with plenty of creative freedom
Collaboration with experienced engineers from various fields
Modern technologies, flat hierarchies and fast decision-making processes
Flexible and modern working conditions, cool benefits and personal development opportunities