Unisanté
Lausanne
USMI Reception and Admission Manager
- 09 October 2026
- 100%
- Permanent position
- Lausanne
Job summary
Join our dynamic team in a modern healthcare environment. We're dedicated to providing enriching experiences for our patients.
Tasks
- Welcome patients with respect and warmth, ensuring comfort.
- Manage phone inquiries efficiently, filtering and relaying messages.
- Maintain and update patient records for consultations effectively.
Skills
- Commercial diploma or equivalent experience is required.
- Fluency in French, with other languages as a plus.
- Strong organizational skills and ability to handle stress well.
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About the job
Your main tasks will be as follows:
- Ensure a respectful and pleasant welcome for patients
- Provide an efficient and friendly telephone service, filter requests and transmit messages quickly and clearly
- Prepare, check and update patient files in view of consultations
- Summon patients for health assessments, consultations and/or vaccinations, in agreement with the nurses
- Together with the nursing team, direct patients and partners to appropriate medico-social structures
- Manage mail and ensure a clear and accessible filing and archiving system
Your assets:
- Commercial employee CFC or equivalent qualification
- Professional experience in a similar position desired
- Knowledge of the asylum environment is an asset
- Driving licence and vehicle essential
- Knowledge of MS Office software (Word, Excel), proficiency in PulseMedica, the Appartenances interpreting platform and Bhaasha is a plus
- Good command of written and spoken French, knowledge of other foreign languages is an asset
- Very good organisation and stress management
- Open-minded and empathetic
We offer:
- A dynamic, modern and deeply human working environment
- A varied, stimulating and truly enriching activity
- An exceptional working environment, offering very high-quality employment conditions, including priority access to the Ma Crèche Sous Les Etoiles childcare facility, ideally located at the Biopôle, just a stone's throw from the Unisanté offices
