Administrative Manager for Sales, Logistics and After-Sales Service (SAV)

About the job

Introduction

CVSTOS THE TIME KEEPER SA is a Swiss brand active in high-end watchmaking. Since 2005, we have been developing timepieces that combine avant-garde design, traditional craftsmanship and high technicality. We are looking for someone to ensure the administrative follow-up of sales, logistics coordination and management of after-sales service (SAV).

Responsibilities

In this role, you will ensure the daily execution of administrative operations related to sales, shipments and after-sales service, in collaboration with the relevant contacts.

• Process customer orders from registration to closure to ensure reliable administrative follow-up.
• Prepare and check commercial and shipping documents to secure the processing of sales and deliveries.
• Coordinate logistics flows, shipments and returns to ensure efficient and traceable delivery.
• Follow up on after-sales service requests, organise their processing and communicate deadlines to provide clear responses to customers.
• Update customer data, order statuses and SAV files to maintain accurate and accessible information.
• Collaborate with internal teams, logistics partners and customers to resolve delivery discrepancies, administrative requests and SAV incidents.
• Establish operational follow-ups and reports to facilitate the management of sales, logistics and SAV.

Qualifications

You have experience or skills directly applicable to sales administration, logistics and customer service. We are looking for an organised, precise and solution-oriented person.

• Ability to manage orders, customer files and commercial documents with rigour.
• Understanding of delivery, return, shipment tracking and incident management processes.
• Ability to coordinate multiple contacts and ensure follow-up until resolution.
• Ease in communicating with customers and partners to convey precise and professional information.
• Proficiency in office tools and commercial management software to enter, check and monitor operational data.
• Sense of organisation, autonomy in task execution and attention to detail.

Application

We invite you to apply for this position directly via this announcement.