Call Centre Advisor FR / IT (80 - 100%)

Our client, a leader in their sector, is looking for a Call Centre Advisor to strengthen their team.

Your Mission

As the voice of the company in French and Italian, your main responsibilities will be:

• Customer call management: Answer, guide and inform customers by phone to ensure high-quality service.

• Administrative support: Manage and process administrative tasks using the digital tools provided.

• Promotion (optional and paid): Proactively and voluntarily promote the company’s digital products during your interactions (this action will be rewarded with bonuses).

• Interpersonal skills: You are sociable, dynamic, comfortable with customer contact, and able to work independently and in an organised manner.

• Flexibility: You are available from Monday to Sunday with flexible hours between 7:00 and 00:00.

• Language skills:

  • French: Perfect command, including impeccable spelling (level C2).

  • Italian: Fluent command (minimum C1).

  • Major assets: Mastery of German and/or English is a significant advantage and will be rewarded with a higher salary for each language mastered.

• IT skills: You are proficient with common computer tools.

• Work location: You are ready to work in the Lausanne region.

  Our client offers a stimulating work environment and many benefits:

  • A young and dynamic work atmosphere.

  • New premises with excellent facilities.

  • A comprehensive training programme tailored to your needs.

  • Discounts on the company’s services and products.

  • Other benefits to discover.