SAP Support Specialist

SAP SUPPORT SPECIALIST (m/f/d)

Stahl Gerlafingen AG is a significant company within the AFV BELTRAME GROUP, which is the European market leader in the production of reinforcing steel bars.

Around 400 employees manufacture reinforcing steel from scrap steel in Gerlafingen. Stahl Gerlafingen AG is the largest recycling company in Switzerland. The sales markets for the products are in Switzerland and the European Union.

For our ICT team at the Gerlafingen site, we are looking for a reliable and experienced individual who ensures the smooth operation of our SAP systems and competently supports our users. You will take on a central role in the operational SAP operations and ensure that our systems function reliably and our employees are professionally supported with questions and concerns. .

Permanent position

Tasks/Responsibilities

What awaits you:

• Documentation and ongoing maintenance of the SAP business processes existing at the site as well as the creation and maintenance of a knowledge database.
• Processing and coordination of all SAP L1 support tickets at the site; independent resolution of simple faults and service requests.
• Support for the future rollout of SAP S/4HANA of the new SAP group model at the Swiss site across several project phases.
• Coordination with local system and network administrators as well as HQ teams in case of faults and changes to networks, applications, systems and SAP.
• Participation in the design, testing, introduction and go-live of new requirements and SAP template processes in collaboration with HQ and local stakeholders.
• Support of the IT team in the administrative handling of SAP-related orders, especially creation, tracking and processing of orders and follow-up processes.
• Verification of efforts and times reported by external suppliers for compliance with agreed services and deliverables; reporting deviations to the responsible parties.
• Support in the management of external SAP and application suppliers as well as SAP-integrated applications such as MES, shipping/logistics solutions and scrap management.

Skills

• Completed training or studies in computer science, business informatics, IT application management or comparable qualification.
• Further training in the SAP environment, IT service management, process management or project management is an advantage.
• Knowledge of SAP GTS, SAP VIM and/or SAP HR is an advantage; willingness to further develop these skills.
• Experience with ticketing and incident management processes as well as ideally with AMS service providers.
• Native German speaker, good English skills at B1 level, Italian skills are an advantage
• Experience with SAP interfaces to satellite systems such as MES, shipping/logistics, scrap management, treasury or reporting is an advantage.
• Confident handling of ticketing, documentation and common office applications.
• Basic understanding of IT infrastructures, networks, applications and SAP interfaces.

• A responsible and independent role in IT
• A collegial ICT team and short decision-making paths
• Flexible working hours with home office option
• Above-average social benefits
• Free parking spaces & excellent public transport connections
• Corporate benefits with attractive employee discounts
• Fleet discount at AMAG