Customer Care Specialist Münsterlingen (m/f/d) 80-100%

About the job

Customer Care Specialist Münsterlingen (m/f/d) 80-100%

Welcome to Elis – your next career step in a sustainable, international environment

As a pioneer in the circular economy, we offer sustainable solutions for our customers in 30 countries worldwide. With around 1,200 employees and 18 locations, we are the market leader in Switzerland. Our corporate culture is based on the values of respect, integrity, responsibility and role modelling – they guide our daily actions.

For our location in Münsterlingen, we are looking for a motivated individual to start immediately or by arrangement.

We offer

🎁 Corporate Benefits

Exclusive price advantages with many brands and partners, among others via "Brands for Employees" or 10% for all employees and relatives at the Benedict School

👐 Well looked after from the start

You will be warmly welcomed and receive support at all times – whether at the start, in everyday work or with questions in between

🔒 System-relevant and crisis-proof

Due to our system-relevant service, we are a secure employer even in times of crisis

👥 Teamwork

Lived teamwork with flat hierarchies as well as agile working and decision-making methods

Your tasks

• Customer-oriented advice to our existing customers on our service portfolio personally on site and digitally
• Active and structured existing customer management – processing customer enquiries and orders, complaints and recognising cross- and upselling potentials
• Cross-departmental coordination of customer-specific projects
• Close cooperation with internal interfaces and other Elis locations
• Maintenance of our customer data in the ERP/CRM system
• Active shaping and continuous development of our Customer Care through innovative ideas, cross-departmental thinking and a clear focus on excellent customer experiences

Your profile

• Completed commercial training or comparable professional experience
• Experience in Customer Care or in a service-oriented function
• Enthusiasm for direct customer contact as well as for working in a committed team
• Good MS Office skills (Excel and PP) and IT affinity (CRM systems advantageous)
• Experience in project coordination advantageous
• Willingness for regular customer appointments on site
• Independent, solution-oriented and motivated working style
• Fluent German skills are required, French and English skills are advantageous

Do you enjoy tackling things and looking after customers? Then we look forward to receiving your application by e-mail at ch.job@elis.com.

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