Fehlmann AG
Seon
Customer Service Clerk
- 08 October 2026
- 100%
- Permanent position
- Seon
Job summary
FEHLMANN AG seeks a dedicated Sachbearbeiter/-in Kundendienst. Join a company known for high-quality Werkzeugmaschinen!
Tasks
- Handle phone inquiries in technical customer service.
- Record customer requests in the ERP system.
- Manage billing and control service reports efficiently.
Skills
- KV degree or equivalent with relevant experience required.
- Fluent in German with good French and English skills.
- Experience with ERP systems and a responsible work ethic.
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About the job
Customer Service Clerk
FEHLMANN AG develops, produces and distributes high-quality machine tools worldwide, which are highly regarded globally in the field of precision milling and drilling.
To strengthen our team in the Customer Service department, we are looking for a committed Customer Service Clerk.
Your tasks:
- Operating the telephone switchboard in technical customer service
- Recording customer requests (tickets) in the ERP system
- Invoicing and checking customer service deployment reports (including expenses)
- Various administrative tasks and correspondence
- Deputising for the telephone switchboard (main number)
You bring with you:
- Commercial apprenticeship or equivalent training with several years of professional experience in the same or a similar position
- Interest in technical matters
- Native German speaker with good French and English skills, knowledge of Italian is an advantage
- Experience with ERP systems
- Responsible and reliable
- Independent and precise working style
Our benefits:
- Attractive employment conditions
- A varied and responsible role in a motivated team
- Thorough induction into the area of responsibility
Have we aroused your interest? Then we look forward to receiving your application by e-mail to our Head of HR, Mr Oliver Bärtschi, oliver.baertschi[at]fehlmann.com.
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