Customer Service Officer with Field Service (m/f/d) 100%

17 October 2026
100%
Permanent position
Zürich

Job summary

SUISA empowers music creators and publishers since 1923. Join a dynamic team offering a supportive work environment and growth opportunities.

Tasks

Assist clients with music usage and licensing inquiries.
Conduct regular client visits and provide on-site consultations.
Identify new customer potentials and maintain relationships.

Skills

Commercial training and several years of customer service experience required.
Fluent in German and good French skills for client support.
Strong communication skills and a passion for music.

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About the job

SUISA makes music possible

SUISA is the cooperative of authors and publishers of music. Over 41,000 composers, lyricists and music publishers are organised in the company founded in 1923. SUISA enables music to be used publicly and ensures that music creators are fairly paid for this use. With sister companies worldwide, it represents the rights of a total of two million authors and publishers. SUISA employs over 200 staff at locations in Zurich, Lausanne and Lugano.

For the customer service department, which handles the collection of fees according to GT3a (background music) and music on websites for over 100,000 customers, we are looking for a dynamic and reliable person to start immediately or by arrangement.

These tasks will inspire you

Support and advice for customers on music usage and clarification of the necessary licences
Regular field service assignments about one day per week – for customer visits, inspections and occasional advice at events
Handling telephone and written customer enquiries
Active outbound calls to clarify music usage, check deregistrations and advise on necessary licences
Identification of new customer potentials and expansion of existing customer relationships
Maintenance and updating of master data
Conducting research work
Recording and documenting customer and usage information
Supporting the team with administrative tasks

This is what sets you apart

Successfully completed commercial training
Several years of professional experience in customer service is a prerequisite
Further training in customer service, inbound or outbound is an advantage
Very good German skills in spoken and written form as well as good French skills for customer advice; English and Italian skills are a plus
Valid category B driving licence for field service assignments
Proficient in MS Office programmes and digital tools
Independent, reliable and structured way of working
Quick comprehension and high efficiency in everyday work
Strong team spirit and high commitment
Communicative and engaging personality with confident appearance
Agile personality open to change
Great passion for music

What you can look forward to

We offer you the opportunity to contribute specifically where your strengths and interests lie. As an attractive employer, we create a working atmosphere where innovation and cohesion go hand in hand. Our long-standing employees shape our team and ensure a warm corporate culture in which you will feel comfortable from the start.

Become part of a company where your personality and strengths are the focus – an environment characterised by long-standing employees, a stable working environment and modern technologies.

More information about our working conditions can be found here:
https://job.suisa.ch/bieten.html

Do you feel addressed? Then we look forward to receiving your application documents with photo via the application portal.

Please note that we cannot consider applications via e-mail. Furthermore, we fill this position without external personnel service providers. Thank you very much for your understanding.