IT Support Technician L1 and L2 (60 to 100%)

About the job

Our company provides IT support for businesses, mainly in the Lausanne region. We have also been offering Internet connections and services for over 20 years. We own our own Internet network and a data centre in Lausanne.

IT Support Technician L1 and L2 (80 to 100%)

You will be responsible for providing IT support, together with our engineers, for the IT infrastructures of our clients composed of MacOSX and Windows workstations. You will be gradually trained to also manage network infrastructures and servers (Windows, Linux and Synology).

Depending on your ability to acquire new skills, you will be involved in a very varied job with real opportunities for advancement both technically and in your responsibilities.

Your responsibilities

• Resolve daily IT issues of client workstations, printers and small network equipment
• Install and configure new MacOSX and Windows workstations as well as tablets
• Install, configure and troubleshoot the software used
• Maintain access rights for new users and shares on servers
• Ensure data archiving
• Work with external companies to resolve proprietary application issues
• Manage email accounts, cloud, Adobe and Office, etc.

Your profile

• Certified CFC, ES Technician in IT or equivalent
• Good knowledge of MacOSX, Win10 and Server 2019, IOS and Android
• Good analytical skills, able to become independent in your work
• Excellent interpersonal skills (constant contact with users)