Manor AG
Biel
Customer Service Employee 40% (m/f/d)
- 11 September 2026
- 40%
- Biel
Job summary
Join Manor, Switzerland's leading department store, as a part-time customer service representative. Enjoy a dynamic work environment with a focus on team spirit and customer engagement.
Tasks
- Handle customer inquiries and complaints, providing swift solutions.
- Ensure comprehensive advice in both offline and online service areas.
- Assist customers with e-shop orders and returns using tablets.
Skills
- Completed training in retail or business preferred; customer service experience is a plus.
- Strong communication skills and ability to handle high customer volume.
- Proficient in IT and familiar with common office applications.
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About the job
Biel/Bienne | Part-time 40% | permanent | 01.11.2026 |Customer Service Employee 40% (m/f/d)
Every visit is something special – and that is exactly what our service is based on. With team spirit, agility and genuine customer proximity, we at Manor shape the No. 1 department store for everyday life, both in our shops and online. You love a dynamic environment and want to contribute your strengths? Then help us shape the shopping experience of tomorrow!
To strengthen our team in the customer service area, we are looking for a motivated and committed customer service employee, 40%, at the Biel location from 01.11.2026.
Your responsibilities
- You take care of customer concerns and complaints and develop quick and confident solutions.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet, thus creating a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programmes.
- You take on general administrative tasks in the back office.
Your profile
- Ideally, you have completed basic training in retail or commercial fields.
- You have experience in an equivalent role, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in common Office applications.
- You speak fluent German and preferably have knowledge of another national language.
- You have a clean debt enforcement and criminal record extract.
Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people in total and trains about 200 apprentices annually. Manor AG operates 56 department stores, 21 Manor Food markets and 23 Manora restaurants as well as 3 distribution centres.
