Customer Service Team Leader

For over 45 years, our internationally active family business has stood for the highest quality and innovation in the production and assembly of highly precise plastic parts and complex assemblies, especially for customers from the industrial and medical technology sectors. At our modern site in Schmerikon, we rely on technical expertise, continuous development, and a family-like working environment.

To strengthen our supply chain department, we are looking for a committed, strong leadership and customer-oriented personality as:

Customer Service Team Leader

In this central role, you will lead our customer service and export team both professionally and personally, ensuring efficient order processing. You coordinate all processes with your team and work closely with internal interfaces, acting as the contact person for customers, freight forwarders, and authorities. Additionally, you are responsible for maintaining customer portals, monitoring forecasts, and framework agreements. As the process owner, you ensure the sustainable implementation and further development of our standards.

You have a commercial or technical basic education, supplemented by further training in business administration or a similar field. Several years of professional experience in order processing, knowledge of SAP S/4HANA, and initial leadership responsibilities are prerequisites. You work in a structured manner, act solution-oriented, communicate clearly, and keep an overview even in hectic situations. Very good German and English skills complete your profile.

We offer flexible working hours, a modern infrastructure at a high technical level, and a good working atmosphere. We place great value on professional and structured workflows and well-trained employees. Therefore, we support you in further training and promote your professional development. You can look forward to a beautiful workplace with many extras, such as our staff restaurant, free parking spaces, and much more.

Have we piqued your interest? Then take your chance and submit your complete application documents via our online application tool.