TECHNICAL & ADMINISTRATIVE COORDINATOR (M/F)

Since 1959, Bien-Air Dental SA has been one of the leaders in dental instrumentation. At the cutting edge of technology, we design, manufacture and distribute our own devices and accessories in more than 100 countries. Ingenuity, innovation and the quality of our products and services have placed us at the forefront of global markets. Currently, for our headquarters located in Biel, we are looking for our "Sales" department a:

Mission:

• Within the Global Customer Care department, you develop and optimise the activities, tools and processes of the after-sales service. You provide technical support, training and follow-up for our international service network, while contributing to the continuous improvement of our products and services.

Responsibilities:

• Participate in the development and optimisation of "Service & Support" tools, activities and processes, as well as cross-functional projects with other departments
• Administer and optimise internal software and platforms related to after-sales service
• Design and deliver theoretical and practical technical training to internal and external repair technicians
• Manage and develop the international network of external service centres, monitor and analyse their repairs
• Manage warranty exchanges and compensations with subsidiaries and service centres
• Analyse product returns and technical complaints, identify causes and propose solutions with the relevant departments
• Participate in repairs carried out in the after-sales workshop (diagnosis, repair and final checks)
• Answer technical questions and advise internal and external customers
• Create and maintain after-sales technical documentation (repair and control instructions, aftersales site, tooling catalogue)
• Report useful information for product improvement and anticipate after-sales needs during new product launches

Skills:

• Technical training in mechanics and/or electronics
• Training or proven experience in the commercial field
• Experience in project management, ideally in an international context
• Experience in customer support
• Pedagogical ease for conducting technical training
• Proficiency in common IT tools (Microsoft Office 365) and experience with an ERP
• Fluent French and English, both spoken and written, any other language is a plus
• Availability for travel abroad (approx. 20%)
• Customer and results orientation, good listening and negotiation skills, diplomacy
• Initiative, organisational skills, synthesis ability and good stress management

What we offer:

• A friendly and collaborative working environment in a family setting
• Varied tasks in an international environment
• 5 weeks of holiday and 2 additional weeks with daily catch-up
• Flexible working hours
• Contribution to health insurance