Emil Frey AG

Münchenstein

Customer Service Advisor Jaguar Land Rover

About the job

What you should know about us

The Emil Frey Group is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of activities is on the import of car brands, the operation of garages, the logistics of spare parts and accessories, as well as the provision of financial services.   The Emil Frey AG Münchenstein is an official sales and service partner of the brands Ford, Jaguar, Land Rover and Bentley and also offers a large selection of used vehicles of various brands.

Customer Service Advisor Jaguar Land Rover

Your tasks

  • First point of contact for our customers in the service area
  • Acceptance of repair and service orders
  • Competent advice on service and repair services
  • Preparation of cost estimates and invoices
  • Coordination and scheduling between customers and workshop
  • Ensuring a smooth process in day-to-day business
  • Maintenance of customer relationships and active customer care

Your profile

  • Completed technical training in the automotive industry (e.g. mechatronics technician, automotive specialist) or in the commercial sector with experience in the automotive industry
  • Several years of experience in customer contact, ideally in the automotive industry
  • Strong communication skills, organised and resilient
  • High service and customer orientation
  • You master German fluently and confidently in style and negotiation, English at least at B1 level; good IT user skills
  • Driving licence category B

What we offer you

You will find a new challenge with exciting tasks and much more:
  • Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
  • Your own attractive pension fund as an independent pension institution
  • A long-term company perspective
  • Individual training and development opportunities
  • At least 25 days of holiday

How you can contact us

We look forward to receiving your complete application (including CV, references, etc.) via the link "Apply now!".   For reasons of better readability, the simultaneous use of the male, female and diverse forms (m/f/d) is omitted. Female and other gender identities are expressly included. Diversity also means for us that people work together in teams who achieve the best possible results through their uniqueness and differences. We are convinced that a diverse workforce, as well as an inclusive culture, enable us to realise our full potential.

Categories:

Bank / Economy, Back Office / Middle Office

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