Administrative Assistant and Customer Service 80% (M/F)

About the job

Administrative Assistant and Customer Service 80% (M/F)

Committed to excellence since 1985, Lehgend SA is a key player in the household appliances sector in Gland. Partnering with the biggest brands, our store combines a range of personalised services tailored to your needs. As a local and independent company, we are close to our customers, with a professional and attentive team. Our certified technicians ensure delivery, installation, and repair, as well as after-sales service in partnership with the leading brands.

We are looking for an Administrative Assistant and Customer Service representative at 80% to join our motivated and dynamic team.

Responsibilities

• Manage telephone calls and customer requests with professionalism and courtesy.
• Plan repairs and deliveries and manage technicians’ schedules.
• Ensure follow-up of orders, deliveries, and repairs.
• Prepare quotes and invoices.
• Handle mail, emails, and other administrative communications.
• Collaborate with technicians and other team members to guarantee optimal customer service.
• Enter supplier invoices.

• Participate in other administrative tasks as required by the company.
• Manage social media, produce content and publications in coordination with the manager.

Qualifications

• Commercial employee CFC or equivalent training.
• Previous experience in a customer service role, ideally in the household appliances sector or a similar field.
• Excellent communication skills, both oral and written.
• Proficiency in IT tools (MS Office, Odoo).
• Ability to work independently and manage multiple tasks simultaneously.
• Team spirit and customer orientation.
• Good command of French; knowledge of English or another language is an asset.

What we offer

• A friendly and dynamic working environment within a local and independent company.
• A strong spirit of cohesion.
• A varied position with enriching responsibilities.
• A local, human-sized company supportive of work-life balance.
• The social benefits of a modern company.

Want to join the Lehgend team?

If you are motivated to join a local company and contribute to quality customer service, we would be delighted to receive your application. Apply now and become part of our team.