yellowshark
Bischofszell
Support Staff (m/f/d) 80-100%
- 10 August 2026
- 80 – 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- German (Fluent)
- 9220 Bischofszell
About the job
An established IT company in the Eastern Switzerland region is seeking a committed support staff member who not only handles tickets but also develops sustainable solutions and actively contributes to the further development of modern cloud and workplace infrastructures. The company offers a collegial working environment with a high degree of personal responsibility, where quality and well-considered solution approaches are paramount. In addition to flexible working models and targeted training support, candidates can expect the opportunity to take on sub-projects in the future and actively shape processes.
- Sustainable analysis and resolution of IT incidents and service requests
- Participation in cloud infrastructure projects and workplace modernisations
- Coordination between customers, internal specialist teams, and external suppliers
- Documentation of technical solutions and further development of the knowledge base
- Solid knowledge of Microsoft 365 and Windows
- Experience with cloud environments and basic networking necessary
- Independent, solution-oriented working style is expected
- Very good German language skills, both spoken and written
- Sustainable solution approaches take precedence over quick ticket closures
- High personal responsibility and genuine involvement in support processes possible
- Collegial team with flat hierarchies and short decision-making paths
- Active support for further training and targeted promotion of professional development
Responsibilities
- Handling customer enquiries in technical first- and second-level support- Sustainable analysis and resolution of IT incidents and service requests
- Participation in cloud infrastructure projects and workplace modernisations
- Coordination between customers, internal specialist teams, and external suppliers
- Documentation of technical solutions and further development of the knowledge base
Profile
- Several years of professional IT support experience required- Solid knowledge of Microsoft 365 and Windows
- Experience with cloud environments and basic networking necessary
- Independent, solution-oriented working style is expected
- Very good German language skills, both spoken and written
Additional Information
- Modern cloud infrastructures with a focus on Microsoft technologies in use- Sustainable solution approaches take precedence over quick ticket closures
- High personal responsibility and genuine involvement in support processes possible
- Collegial team with flat hierarchies and short decision-making paths
- Active support for further training and targeted promotion of professional development
