yellowshark
Sursee
ICT Support Specialist / IT Service Desk Agent (m/f) 80-100%
- 28 August 2026
- 100%
- Permanent position
- CHF 70 000 - 90 000 /year
- 6210 Sursee
About the job
yellowshark AG is a leading Swiss personnel service provider specialising in IT, commercial professions, industry and technology. Throughout the German-speaking part of Switzerland, you can take your career to the next level with yellowshark by connecting you with renowned companies, and we have been doing this for over 15 years!
With sound market knowledge and a broad network, yellowshark offers you tailor-made solutions for permanent positions. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities with attractive employers. Take the next step with yellowshark by your side!
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
- Independent analysis, localisation and resolution of faults in client, workplace, Microsoft and infrastructure environments
- Handling of user, authorisation, software, hardware, network and Microsoft 365 related support requests
- Recording, prioritising, processing and comprehensive documentation of all support cases in the ticket system
- Active communication with customers about the processing status, solution approach and completion of their technical concerns
- Conducting structured fault analyses and independently resolving incidents within your own area of expertise
- Coordination and escalation of more complex technical cases to system engineering and follow-up until successful resolution
- Participation in the optimisation of support processes, technical documentation and recurring problem solutions
- Several years of professional experience in 1st and 2nd level support, service desk or technical ICT support, ideally around five years or more
- Good practical knowledge of Windows Client, Microsoft 365, Active Directory / Entra ID, user and authorisation management as well as basic network and infrastructure topics
- Experience in structured troubleshooting and the ability to independently analyse, localise and resolve technical faults
- Strong customer and service orientation as well as enjoyment in telephone and written contact with business customers
- Process-oriented, precise and reliable working style with high personal responsibility and consistent documentation
- Fluent German (C2) as well as very good English skills (B2), additional national languages are an advantage
- Additional certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, Microsoft Endpoint Administrator, ITIL 4 Foundation or CompTIA Network+ are welcome
- Possession of a category B driving licence
- Modern workplace
- Above-average employment conditions with very good social benefits
- Free parking, public transport subscription coverage or contribution to your commute
- Financial support for further training
- Workation up to 4 weeks per year
With sound market knowledge and a broad network, yellowshark offers you tailor-made solutions for permanent positions. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities with attractive employers. Take the next step with yellowshark by your side!
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Responsibilities
- Support and technical assistance for business customers in 1st and 2nd level support- Independent analysis, localisation and resolution of faults in client, workplace, Microsoft and infrastructure environments
- Handling of user, authorisation, software, hardware, network and Microsoft 365 related support requests
- Recording, prioritising, processing and comprehensive documentation of all support cases in the ticket system
- Active communication with customers about the processing status, solution approach and completion of their technical concerns
- Conducting structured fault analyses and independently resolving incidents within your own area of expertise
- Coordination and escalation of more complex technical cases to system engineering and follow-up until successful resolution
- Participation in the optimisation of support processes, technical documentation and recurring problem solutions
Profile
- Completed training as an ICT specialist EFZ platform development or system technology, ICT specialist EFZ- Several years of professional experience in 1st and 2nd level support, service desk or technical ICT support, ideally around five years or more
- Good practical knowledge of Windows Client, Microsoft 365, Active Directory / Entra ID, user and authorisation management as well as basic network and infrastructure topics
- Experience in structured troubleshooting and the ability to independently analyse, localise and resolve technical faults
- Strong customer and service orientation as well as enjoyment in telephone and written contact with business customers
- Process-oriented, precise and reliable working style with high personal responsibility and consistent documentation
- Fluent German (C2) as well as very good English skills (B2), additional national languages are an advantage
- Additional certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, Microsoft Endpoint Administrator, ITIL 4 Foundation or CompTIA Network+ are welcome
- Possession of a category B driving licence
Additional Information
- Guaranteed home office up to 3 working days per week- Modern workplace
- Above-average employment conditions with very good social benefits
- Free parking, public transport subscription coverage or contribution to your commute
- Financial support for further training
- Workation up to 4 weeks per year
