Technical Supporter (FR/DE) in the DoIt, Garden, and RC Area 100%

Are you technically skilled, enjoy hands-on work, and pursue faults until you find the right solution? Then a versatile role awaits you with us, combining technical 2nd level support with practical repair work and after-sales service.

You support our German- and French-speaking customers with technical concerns and do not only work at the screen: depending on the product, you carry out fault diagnoses, tests, and also mechanical work, for example on RC models, e-scooters, or garden equipment from our DoIT range.

What to expect

• Processing and resolving technical support requests in 2nd level support via phone, email, and at the technical counter - Competent support for our French- and German-speaking customers
• Conducting fault analyses and diagnoses on devices, components, and systems
• Practical and mechanical work as well as repairs, for example on RC models, e-scooters, and garden equipment (DoIT)
• Testing, refurbishing, and preparing devices for further processing at internal or external service centres
• Providing information on repair status as well as opening, processing, and documenting repair cases (RMA)
• Regular exchange with suppliers, manufacturers, and external service centres
• Ensuring a solution-oriented and high-quality customer service in the after-sales area
• Administrative tasks to comply with internal and external Service Level Agreements (SLA)
• Monitoring and controlling RMA processes including adherence to specified turnaround times
• Professional support of your team colleagues and taking on deputising duties as needed

Benefits

• Mobility
  Free parking spaces, financial contribution to public transport, and pool vehicles for business appointments.
• Insurances
  Above statutory requirements - 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
• Family
  18 weeks paid maternity leave with extension options and 4 weeks paid paternity leave.
• Development
  Internal training in our own academy as well as financial support for external further education.
• Recreation
  At least 5 weeks holiday, with the possibility to buy additional leave and take unpaid leave.
• Discounts
  Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.

What you bring

• Completed technical or commercial vocational training (EFZ), ideally with a technical focus
• Experience in after-sales, in the installation industry, or a mechanical/technical education
• Very good French and German skills in spoken and written form; other languages are an advantage
• Experience in technical support or customer contact is a plus
• Manual and mechanical aptitude as well as enjoyment in testing devices yourself, finding faults, and carrying out repairs
• Technical understanding in areas such as RC models, e-scooters, or garden equipment from our DoIT range
• Interest and motivation to continuously expand your knowledge in these areas
• Structured, independent, and solution-oriented working style as well as a quick grasp
• High customer orientation, empathy, and communication skills
• Enjoyment of a varied role where mental work and practical hands-on tasks go hand in hand

Note: We do not consider applications from recruitment agencies for this position.

About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and take them. Our success story shows that something great is created by each individual together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.

Workplace Mägenwil

Brack.Alltron AG
Talent Acquisition Partner
Ms Eveline Icobas
Hintermättlistrasse 3
5506 Mägenwil