Stadtverwaltung
Uster
City of Uster - IT Supporter 100%
- 16 September 2026
- 100%
- Uster
Job summary
Join the City of Uster's IT team, known for its innovative culture.
Tasks
- Be the first contact for IT questions and issues.
- Provide support on-site, by phone, and remotely.
- Analyze and resolve hardware and software problems.
Skills
- Completed IT training or equivalent qualification required.
- Experience in IT support or service desk roles.
- Knowledge of Jira Service Management is a plus.
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About the job
You or you?
For us, the case is clear. We live a culture of addressing each other informally. Therefore, we communicate in this way already during the application process and in the interviews.
Uster, the third largest city in the canton of Zurich, with around 38,000 inhabitants, is a dynamically growing city in the Zurich metropolitan area and known as an innovative regional centre.
The IT department of the City Administration of Uster is centrally organised and supports the various departments as an internal service provider. Our support team looks after around 700 workstations and is the first point of contact for IT questions and issues. For this versatile task, we are looking for a motivated person to start immediately or by arrangement as
The IT department of the City Administration of Uster is centrally organised and supports the various departments as an internal service provider. Our support team looks after around 700 workstations and is the first point of contact for IT questions and issues. For this versatile task, we are looking for a motivated person to start immediately or by arrangement as
Finance Department
Finance
IT Supporter 100%
Your main tasks
- First point of contact for employees with IT questions and issues
- Support on site, by phone and remotely
- Analysis and resolution of problems related to hardware, software, network and communication tools
- Ticket processing and documentation in Jira Service Management
- Support with rollouts, migrations and on-site deployments
- Collaboration with 2nd level support, specialist departments and external partners
- Maintenance of documentation, checklists and knowledge articles in Confluence
You bring with you
- Completed IT training or equivalent qualification
- Practical experience in IT support/service desk
- Enjoyment of support and direct contact with users
- Experience with ticketing systems, ideally Jira Service Management
- Advanced ITIL knowledge, especially in change management
- Structured, solution-oriented and independent working style
- Motivation to take responsibility and develop yourself further
We offer you
- Varied tasks with direct contact to users
- A motivated and committed team
- Careful introduction to your new area of responsibility
- Attractive training and development opportunities
- At least five weeks’ holiday
- Short decision-making paths and an open culture of informal address
- A centrally located workplace with good accessibility
Your benefits
Training
Discounts
Holiday plus 4 paid rest days
Social benefits
Salary
Inclusion
Your contact person
For questions, our IT supporter will be happy to assist you.
René Portmann
044 944 76 72
About us
City of Uster as an employer
Uster - simply unique!
Interested?
Then we look forward to receiving your online application.
Then we look forward to receiving your online application.
