Dispatcher - Operations Manager - 100% Permanent Contract

About the job

Job Description

On behalf of our client, a Geneva-based company specialising in breakdown assistance and towing, with a mechanical workshop, we are looking for a Dispatcher - Operations Manager - 100% permanent contract.

A true conductor of the day, you organise interventions, coordinate teams and ensure smooth activities between breakdown assistance, reception and the workshop. Reporting to management, you hold a versatile position that requires an active presence on site.

Usual working hours are Monday to Friday, with occasional on-call duties as needed. Training and support are provided upon starting the role. Desired start date in January or February 2027.

Main Responsibilities

• Receive requests, assess priorities and organise breakdown interventions.
• Ensure handover with the night service and prepare the day.
• Assign tasks and vehicles, coordinate breakdown technicians and adapt the schedule to unforeseen events.
• Supervise the team daily and ensure compliance with instructions, schedules and procedures.
• Coordinate appointments and workshop activity with the mechanic and administrative assistant.
• Understand technical requests, read quotes and inform clients about work and deadlines.
• Manage communications with the police, assistance companies, experts and partners.
• Monitor vehicle availability in liaison with the fleet manager.
• Handle complaints and provide management with necessary information for operational follow-up.
• Provide occasional on-site support and contribute to service continuity.

We are looking for a profile meeting the following criteria:

• Proven experience in dispatch, field team coordination or operational management, ideally in breakdown assistance, transport, logistics or automotive sectors.
• Strong and supportive leadership, with the ability to provide clear framework and enforce rules.
• Responsiveness, sense of priorities and ability to manage multiple requests simultaneously.
• Dynamic, proactive and autonomous personality, remaining calm under pressure.
• Understanding of operational constraints related to vehicles and breakdown interventions.
• Automotive mechanical training appreciated; technical knowledge enabling understanding of diagnostics and reading quotes is an asset.
• Very good knowledge of Geneva and its region.
• Comfortable with IT and telephone use.
• Fluent French; another language is an asset.
• Flexibility to occasionally meet specific needs outside usual hours.
• Residence near Geneva allowing quick access to the site if needed.
• Category C driving licence appreciated, or willingness to obtain it with company support.