Case Manager

The Cantonal Office for Study and Apprenticeship Grants (OCBE), attached to the Directorate of Social Assistance and Insurance (DIRAAS) of the General Directorate of Social Cohesion (DGCS), is responsible for granting financial aid for education after compulsory schooling. As a case manager, you prepare decisions on training and apprenticeship aid for entitled persons, receive applications, verify their content, and enter them.

• Calculate grants and prepare decisions on training and apprenticeship aid for entitled persons;
• Receive applications, verify their content, and enter them into the computer system;
• Compile the annual files of applicants;
• Ensure reception of the public at the counter and inform applicants about the legal provisions governing the granting of study and apprenticeship grants;
• Manage the telephone switchboard, respond to enquiries by mail and email, and handle incoming and outgoing mail.

For more information, please consult the terms of reference by clicking here or contact Mr Christophe Staub, Deputy Head of OCBE, at the email address: dgcs.recrutement@vd.ch

• Holder of a commercial employee CFC or equivalent training.
• Minimum one year of professional experience in a similar front office position.
• Strong customer orientation.
• Initiative, tenacity, and a well-developed sense of responsibility.
• Adaptability and flexibility.
• Good organisational skills and excellent priority management.
• Discretion and absolute respect for confidentiality of information.
• Good writing skills and proficiency in common IT tools.

To learn more about our benefits, visit our Employer State page.