Sanitas Krankenversicherung
Zürich
Specialist Veterinary Services (m/f/d), 80-100%, Zurich / hybrid
- 12 September 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Join a leading company in pet insurance, focusing on veterinary care. Enjoy a supportive and flexible work environment with excellent benefits.
Tasks
- Review and clarify insurance obligations for pet health coverage.
- Assess and process complex veterinary invoices and claims.
- Collaborate with vets and clinics on medical inquiries and claims.
Skills
- Degree in veterinary medicine or relevant training required.
- Experience in insurance processing, especially in pet insurance.
- Fluent in German and French or Italian; additional languages a plus.
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About the job
What you will achieve:
- Verification and clarification of benefit entitlement according to insurance regulations in the field of pet insurance (illness, accident, preventive care)
- Review and billing of complex and demanding veterinary invoices (2nd level) and, if necessary, objections to invoices
- Assessment of the medical necessity of treatments and procedures
- Close collaboration with veterinarians, animal clinics and other service providers to clarify medical issues
- Responding to questions from insured persons, service providers and authorities by phone and email – friendly and understandable, even in complex matters
- Review and solution-oriented processing of requests for cost approval as well as complaints
- Preparation of correspondence, processing of insured and contract data and ensuring further administrative tasks
Why you will succeed:
- Ideally, you have a completed degree in veterinary medicine, e.g. as a veterinarian or Dr. med. vet. Alternatively, you have training in the veterinary field, e.g. as a veterinary practice assistant EFZ, or medical or commercial training with verifiable veterinary knowledge
- You already have experience in claims processing in the insurance sector – ideally with a focus on pet insurance
- You convince with your efficient, service-oriented and always independent way of working
- Your communication skills on the phone and by email as well as your friendly, professional manner complete your profile
- You keep an overview and remain calm even in demanding situations. With your high service standards and insurance knowledge, you ensure a positive customer experience and actively contribute to improving our processes
- You communicate fluently in spoken and written German and French or Italian; any additional language is a plus
- You already have completed VBV training (non-life) or are willing to complete it
Our progressive working conditions include, among others:
- Flexible annual working time model with at least 5 weeks holiday
- Modern offices in urban locations
- Generous regulations for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Forward-looking issues and a wide range of training and further education opportunities
