Energie Wasser Bern
Bern
Customer Service Team Leader Support 80 - 100%
- 28 October 2026
- 80 – 100%
- Bern
Job summary
Bern is the most livable city in the world, offering clean water and eco-friendly amenities. Join us to ensure it stays vibrant and welcoming!
Tasks
- Lead a team of around 10, ensuring smooth, customer-focused support.
- Manage staffing, monitor KPIs, and set clear priorities.
- Develop team members through feedback and training.
Skills
- Commercial training and experience in customer service required.
- Strong communication skills in German, additional languages are a plus.
- Proficient with MS Office and CRM/ERP systems.
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About the job
Bern is the most liveable city in the world. There is no two ways about it for us. Clean water, environmentally friendly electricity and cosy warmth. Everything you need to feel comfortable comes from us (agreed, almost everything). And maybe soon from you too.
These are your tasks
- You lead a team of around 10 employees and ensure smooth and customer-oriented support with a focus on relocations and billing enquiries
- You manage personnel deployment, ensure high availability and keep an eye on backlogs as well as relevant KPIs. You set clear priorities and ensure that resources are used purposefully
- You promote and develop your employees individually, conduct employee and performance reviews and strengthen the professional skills as well as the versatile deployment capability of your team
- You ensure that expertise, work processes and the knowledge database remain up to date, and promote continuous knowledge exchange within the team
- You identify optimisation potential, question existing processes and actively drive the further development of processes and digital solutions at the customer interface
- You work on cross-departmental projects and actively participate in process optimisations and system implementations
- You stay close to day-to-day business, pitch in yourself if necessary and work closely with our specialists as well as the specialist departments, the network operation and billing
What sets you apart
- You are a role model: reliable, authentic and committed, and provide clear, constructive feedback even in demanding situations
- You remain calm in hectic situations, keep an overview, set priorities and give your team security
- You lead a young, diverse team with joy, take concerns seriously and promote solution-oriented collaboration
- You write with style, correctly and customer-friendly. Your texts are clear, professional and ready to use without applying AI
- You have a commercial or comparable basic education as well as several years of experience in customer service or contact centres. Leadership experience is a prerequisite for this role, further training in leadership is desirable
- You are proficient in MS Office as well as CRM/ERP systems. Knowledge of SAP IS-U and experience with call centre solutions are an advantage
- You communicate very well in German, both spoken and written. French and/or English skills complete your profile
Do you have questions?
Your new boss, Yvonne Arnold, looks forward to your application. Thank you for using our online application for this. It is simple, quick and also without a personal login. If you have any questions beforehand, just call Yvonne: 031 321 32 59.
About us
Our strategy can be summed up well: We supply Bern with energy and water – safely and sustainably. There is plenty to do. And we have big plans. For that, we need you. People with the ambition to make a difference and the desire to reach the goal together as a team. So that our Bern remains liveable.
