CSS
Root / hybrid
Customer Advisor Team Mutations 80-100%
- 31 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- 6039 Root / hybrid
About the job
Our mutation team processes customer data and insurance products efficiently, precisely and reliably. We are looking for you if you work carefully, keep an overview even with tricky tasks and like to take responsibility. You ensure that everything runs smoothly and want to offer our customers the best possible service? Then we look forward to your support in our customer service centre.
Customer Advisor Team Mutations 80-100%
This is what your everyday work looks like
- At the heart: You support our customers around our insurance offer - from Monday to Friday between 08:00 and 18:00.
- Your main task is to handle requests in writing and by phone from the areas of mutations and sales.
- Specifically, you process all changes in the customer portfolio from address mutations to military registrations.
- You carefully examine complex cases, document thoroughly and contribute your professional assessment purposefully.
- Our customers come first for you: You ensure that our customer service is carried out on time and that our customer satisfaction remains high.
This is what you bring with you
- You have completed a commercial basic training and have several years of experience in customer service. You have a strong sense for the concerns of our customers.
- If you have completed the VBV certification, have insurance knowledge or have already worked in a customer service centre, this is a great advantage.
- You think in a networked way, recognise connections and keep an overview even in complex cases. You research carefully and include previous cases as well as relevant information in your assessment.
- You are characterised by a positive mindset, think critically and solution-oriented and remain resilient even in demanding situations.
- You communicate confidently in German and English and express yourself appropriately for the target audience both in writing and orally. You always strike the right tone.
- As an empathetic and helpful personality, you actively contribute to the team and help to create a trusting collaboration.
CSS Versicherung
6039 Root / hybrid
6039 Root / hybrid
