ICT System Engineer

About the job

Versatile B2B infrastructures - from consulting and planning to stable operation

WORKLOAD
80-100 %

WORK LOCATION
Schaffhausen / Region

EMPLOYMENT
Permanent position

START
By arrangement

ENVIRONMENT
B2B / SMEs

DEPLOYMENTS
SH, Winterthur, Zurich

About us

Bögli ICT AG is a Swiss IT service provider with over 35 years of experience in supporting SMEs. We advise, plan, implement and operate IT infrastructures for our B2B customers.

As a small, efficient team, we combine classic on-premises infrastructures with Microsoft 365, security, backup, networking and modern communication solutions. We personally accompany our customers - from the initial consultation through implementation to ongoing operation.

• Client/server and on-premises infrastructures
• Windows Server, virtualisation and storage
• Network, firewall, WLAN and VPN
• Microsoft 365 and Microsoft Entra ID
• IT security, endpoint security and backup & recovery
• Monitoring and remote management
• VoIP and Microsoft Teams telephony
• Migrations, system integration and automation
• Integration of new technologies and artificial intelligence with clear operational benefits

Your role

As an ICT System Engineer, you take on a central role in consulting, planning, implementing and supporting the IT infrastructures of our B2B customers. You analyse existing environments, gather requirements and develop secure, economical and practical solutions from them.

The focus is on classic on-premises and hybrid infrastructures with servers, storage, virtualisation, network, firewall, backup as well as the associated clients and peripherals. Microsoft 365 and Microsoft Entra ID are an integral part of daily work, but not the sole focus of the activity.

In addition to project work, ongoing technical support of our customers is part of the responsibilities. You mainly handle demanding tasks in 2nd and 3rd level support and also provide assistance in 1st level support when needed.

Consulting & infrastructure planning

• Analysis of existing customer environments and recording of technical requirements
• Consulting our B2B customers on sensible technical solutions and further developments
• Design and dimensioning of server, storage, network, firewall, backup and virtualisation solutions
• Selection of suitable hardware and software
• Identifying renewal, security and optimisation needs
• Technical support in the development of solutions and offers
• Accompanying the solution from planning through implementation to ongoing operation

Infrastructure & projects

• Planning and implementation of infrastructure projects
• Installation, configuration and migration of Windows Server environments
• Active Directory, group policies and permission structures
• Remote Desktop Services / terminal server environments
• VMware and Microsoft Hyper-V
• Server and storage systems
• Switching, VLAN, WLAN, routing and VPN
• Firewall and security solutions
• Microsoft 365, Microsoft Entra ID and hybrid identity environments
• Migration and integration of existing IT systems
• Technical project responsibility until successful handover
• Creation and maintenance of technical documentation

Communication & telephony

• Planning, migration and support of VoIP and telephony solutions
• Hosted SBC solutions from Swisscom and Swisscom SBC with Microsoft Teams telephony
• Microsoft Teams telephony
• Troubleshooting around SIP, VoIP and SBC
• Analysis and resolution of faults in telephony
• Knowledge of 3CX or comparable telephony solutions complements your profile

Backup, security & monitoring

• Planning and implementation of backup and recovery concepts
• Backup of servers, clients and Microsoft 365 environments
• Online and offsite backup
• Review of restoration and recovery concepts
• Implementation and support of endpoint security solutions
• Proactive monitoring and remote management of supported IT infrastructures

Operation & support

• Responsible support of our B2B customers and their IT infrastructures
• Handling demanding tasks in 2nd and 3rd level support
• Analysis and sustainable resolution of complex technical faults
• Troubleshooting in the areas of server, network, security, Microsoft 365, backup and telephony
• Situational support in 1st level support
• Support and further development of existing customer environments
• Technical support within existing SLA and maintenance agreements
• Coordination with manufacturers, suppliers and external partners
• Structured documentation of work and changes
• Active knowledge transfer within the team

Innovation & automation

• Automation of recurring administrative and technical processes
• Use of PowerShell and comparable tools
• Evaluation of new technologies
• Evaluation and targeted use of artificial intelligence in the ICT environment
• Participation in the further development and standardisation of our technical solutions and processes

Your profile

You have completed training in computer science, ICT system technology or a comparable qualification. In addition, you bring solid practical experience in planning, implementing and supporting IT infrastructures in the business customer environment.

For this versatile position, we require a broad technical foundation and practical experience with IT infrastructures in the business customer environment. Crucial are the ability to comprehensively understand complex system contexts, to assess technical requirements in a structured manner and to independently familiarise yourself with new technologies and solutions.

Ideally, you have solid knowledge in several of the following areas:

• Windows Server, Active Directory and group policies
• RDS / terminal server
• VMware and/or Microsoft Hyper-V
• Server and storage infrastructures
• Switching, VLAN, WLAN, routing and VPN
• Firewall, security and backup & recovery
• Microsoft 365 and Microsoft Entra ID
• Network and system troubleshooting
• VoIP, SIP and telephony
• Monitoring and remote management
• Migration and integration of existing IT systems

Additional expertise

• Barracuda RMM or comparable RMM solutions
• SentinelOne or comparable endpoint security/EDR solutions
• Scale Computing / HCI
• Swisscom Hosted SBC and Swisscom SBC with Microsoft Teams telephony
• 3CX
• Veeam, Mount10 or comparable backup solutions
• Microsoft SQL Server
• PowerShell and automation
• Conditional Access
• Linux
• Technical project management

Working style & personality

We are a small and efficient IT company with direct customer support and short decision-making paths. The position is aimed at a committed and responsible personality who assesses customer environments holistically and accompanies technical solutions throughout their entire lifecycle.

Concept, implementation and operation form a unit with us. You develop viable solutions, implement them professionally and ensure their reliable operation together with the team.

• Analytical and structured thinking
• Independent and solution-oriented working style
• Sense of responsibility and initiative
• Pragmatic approach to technical challenges
• Confident and friendly manner in direct customer contact
• Ability to explain complex technical contexts clearly
• Enjoyment of working in a small team
• Willingness to contribute knowledge and take responsibility

What we offer

• A versatile technical field of activity with holistic responsibility
• Exciting infrastructure and migration projects in the B2B SME environment
• Responsibility for customer solutions from planning to productive handover
• Direct influence on technical decisions and solution designs
• Direct contact with customers and decision-makers
• Short decision-making paths in a small, experienced team
• Independent work with a lot of technical personal responsibility
• Varied customer environments with different technological requirements
• Modern technologies and scope for design
• Long-term professional development opportunities
• An established Swiss employer with over 35 years of experience

Language skills

Very good German skills in spoken and written form as well as a good understanding of the Swiss dialect are required for direct customer contact. English skills for technical documentation as well as cooperation with manufacturers and partners are desirable.

Application

We look forward to receiving your complete application documents with CV and relevant certificates by e-mail. Please include your salary expectations based on a 100% workload in your application. If part-time work is desired, please also indicate the targeted percentage of employment.

Bögli ICT AG
Ebnatstrasse 127
CH-8200 Schaffhausen
info@boegli-ict.ch