mobilezone ag
Urnäsch
5 days ago
Customer Care Employee mobilezone B2B (m/f/d) 80 - 100% Urnäsch (approx. 20 minutes from St. Gallen)
- 09 May 2026
- 80 – 100%
- Permanent position
- Urnäsch
Job summary
Join mobilezone, a top independent Swiss telecom specialist. Be part of a dynamic team in a supportive work environment.
Tasks
- Handle customer inquiries via phone and email efficiently.
- Coordinate complaints and support device repair requests.
- Assist in staging projects and perform various admin tasks.
Skills
- Commercial training or equivalent required; customer service experience preferred.
- Fluent in German, strong French skills essential.
- Strong communication skills with a service-oriented mindset.
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About the job
As a leading independent Swiss telecommunications specialist, we offer competent advice, comprehensive services and a seamless range of devices in the field of mobile and fixed network telephony. With 120 sales outlets in all major Swiss towns and shopping centres, we are the most important independent sales partner for all network operators in Switzerland.
The mobilezone group is divided into the two business areas "Trade", which covers the private and business customer segments, and "Service Providing"
The business customer area - mobilezone business (B2B) - consists of the back office department based in Urnäsch AR, key account management and project management, which looks after major customers and all projects, as well as regional teams of account managers who take care of SME customers on the move.
Customer Care Employee mobilezone B2B (m/f/d) 80 - 100% Urnäsch (approx. 20 minutes from St. Gallen)
In this role, you can contribute to smooth and high-quality customer service.
The customer is at the centre of mobilezone business.
We offer you:
- Modern infrastructure in a central location (Urnäsch)
- Working in a young, dynamic team
- Appreciative corporate culture
- Lots of creative freedom with independent action
- Employee offers in the telecommunications sector
- Attractive occupational pension scheme benefits
- Accident insurance in the private sector
- Sustainability lived in everyday work
- 5 weeks holiday with the possibility to buy additional holiday
- Discounts on products and services from other companies and much more…
The prerequisite for this responsible task is a completed commercial training or equivalent. Initial professional experience in customer service or similar is an advantage. Fluent German skills are a must, very good French skills (spoken and written) are essential. Other languages (Italian, English) are a plus. We are looking for a linguistically talented, communicative team player who brings a strong service orientation and always focuses on customer needs. If you have a structured way of working, are a flexible, independent and resilient personality, then we definitely want to get to know you.
You will take on the following tasks:
- Operational daily business: answering customer enquiries by phone and e-mail, coordinating complaints / escalation cases and enquiries about device repairs, contact person and support for customer concerns
- Participation in staging projects
- Various other administrative tasks
- Order processing including data entry in internal systems and provider tools
Apply now via the online application system. For further information about the position, please contact Jürg Lütscher, our Head of B2B Backoffice, at +41 58 400 27 24 .
mobilezone ag, Tüfenbergstrasse 11, 9107 Urnäsch | https://mobilezone.ch
