2nd Level IT Supporter (m/f) 90-100%

The LAVEBA Cooperative is a trading and service company for rural areas, strongly rooted in Eastern Switzerland. Our goal is to be successful together within the network and to explore new paths with our partners to meet the needs of our customers.

We actively promote the professional development of our employees. Due to an internal job change of a team member, an attractive vacancy has arisen which we would like to fill with a competent and motivated individual.

For our team in the Central Services unit, IT department, we are looking for you as

2nd Level IT Supporter (m/f)

• Processing and resolving support requests in 2nd level support via ticketing system, telephone and email
• Analysis, prioritisation and resolution of faults as well as conducting error diagnostics
• Escalation of complex incidents to internal specialist departments or external partners (3rd level support)
• Installation, configuration and maintenance of workstation systems, peripheral devices and standard software
• Support in the administration and operation of Microsoft 365, Active Directory and client environments
• Participation in IT projects as well as in the introduction of new hardware and software solutions
• Monitoring service quality and continuous optimisation of support processes
• Training and support of users with IT-related questions
• Providing on-call service after the familiarisation period (max. 1 week per month)

• Completed training as an IT specialist EFZ, ICT specialist or comparable qualification
• Professional experience in IT support, preferably in 2nd level support
• Good knowledge of Microsoft Windows client and server environments as well as Microsoft 365
• Analytical and structured working method as well as strong problem-solving skills
• High service and customer orientation as well as professional appearance
• Independent, reliable and responsible working style
• Team player, flexible and helpful
• Swiss German language skills mandatory and English skills advantageous
• Driving licence mandatory

• The opportunity to provide support as well as implement new and innovative services
• A varied role
• Working in a professional and dynamic team
• A future-oriented company that sets groundbreaking goals with its partners
• Attractive employment conditions
• Support for professional development

For this position, we do not use the support of personnel service providers.

For questions, please contact:
Ivan Schneider, Team Leader IT Support, ivan.schneider@laveba.ch

Do you feel addressed? Then we look forward to receiving your application.

LAVEBA Cooperative, Peter Eisenring, HR Department, Vadianstrasse 29, P.O. Box, 9001 St. Gallen, Tel.: 058 400 66 24, hr@laveba.ch