Call Agent (m/f/d) Customer Service coop.ch, 40% (Hourly Wage)

Tasks

Receiving and processing telephone and written customer enquiries in German, French, English and Italian
Comprehensive telephone and written customer support from A to Z in the coop.ch area
Receiving written and telephone customer orders
Telephone support for drivers
General administrative tasks

Completed commercial or equivalent training
Very good oral and written German and French skills at least at B1 level (English and Italian an advantage)
Experienced in using digital tools, good user knowledge of MS Office, affinity for digital products and systems (webshop and apps)
Precise and very customer-oriented working style
High willingness for evening and Saturday shifts, strong team spirit
Own car for commuting for late shifts is an advantage

Benefits: 5 times the number of super points in the supermarket, up to 20% discount in all formats of the Coop Group, Reka-Card: discount on purchase, discount on GA subscription
Employment conditions: Pension fund: 2/3 paid by Coop, 18 weeks paid maternity leave and 4 weeks paid paternity leave
Working hours: 5 weeks holiday
Further training: Over 600 internal training courses
Sustainability: Commitment to people, animals and nature with over 400 actions
Communication: Internal app for employees
Health: Update-Fitness: CHF 200 discount on annual subscription

coop.ch
Spreitenbach