a 1st level service desk support agent (M/F) at 100% (10-month fixed-term contract)

Cooperative active for over 60 years in the field of billing and management of medical practices, we have about ten agencies and employ 400 staff nationwide. Our main clientele consists of doctors, specialists, paramedical collaborators as well as clinics and hospitals.

Our Service Desk is currently looking for a replacement:

Your mission:

Your main task will be to provide technical and business telephone support on the products supplied by the Medical Fund. You will handle all tasks occupying the 1st level service desk and ensure follow-up or escalate to level 2 if necessary. In general, you will respond to all user requests.

Job requirements:

• Good interpersonal skills and a service-oriented attitude with a positive and motivated approach.
• Essential IT skills.
• Rigorous organisation and mastery of French both spoken and written.
• Ability to analyse and resolve problems quickly.
• Knowledge of ITIL processes is a plus.
• English A2-B1 (German an advantage)
• Knowledge of medical billing or experience in a service desk are significant advantages for the position.

Tired of blood tests, X-rays and dressings? Secretaries and medical assistants, this job is also for you:

Are you really comfortable with IT tools? Your knowledge of medical practice processes and your experience with billing software will be an asset in this position.

We offer:

Training in the field of medical billing as well as on our business software. A motivating job within a dynamic team.

Additional information:

• Workplace: Thônex (GE)
• Start date: from 1 February 2027 to 30 November 2027
• Activity rate: 100%
• Swiss or valid permit

To apply for this job

Please send your complete application in French (CV, certificates and cover letter) to recruting@aerztekasse.ch addressed to Véronique Yvrait.

For proper processing of your application, please indicate your salary expectations.

We look forward to receiving your application. Thank you