Senior Services Account Executive (m/f/d)

We are looking for people who want to shape the digitalisation of tomorrow with us – we make it digital.

At Siemens Digital Industries Software, we drive the digital transformation of industrial value creation. Our software solutions form the digital backbone for companies that develop, simulate and produce complex products.

To strategically expand our service offerings, we are looking for a Senior Individual Contributor with Leadership Responsibility in Service Sales with proven experience in the environment of enterprise software providers, who manages large transformation programmes, develops and coaches teams, and builds long-term customer partnerships.

As a Senior Services Account Executive (m/f/d), you are part of the Professional Services Leadership Team and take on a central professional and strategic role in managing experienced Service Sellers / Engagement Managers. You act as a coach, sparring partner and professional leader – with dotted-line responsibility for the successful implementation of strategic service programmes & offerings with customers.

You ensure that customer relationships remain stable in the long term, programmes are economically successful, and our services are optimally positioned – professionally, organisationally and commercially.

You bring solid experience from the professional service or consulting environment of a software provider or a comparable software ecosystem.

Your mission:

Managing large transformation programmes with a focus on Service Sales

• You manage strategic programmes for the introduction and scaling of our software services (PLM and digital engineering solutions).
• You work closely with customers to link service initiatives around our software solutions with measurable business value.
• You coach and support Engagement Managers in demanding programme and stakeholder situations and ensure that software-related service offerings are successfully sold and implemented.
• You further develop long-term, strategic customer relationships and position our services as an integral part of the software strategy.

Professional leadership, coaching & enablement

• You take on the professional leadership and coaching of experienced Engagement Managers without having disciplinary personnel responsibility.
• You act as a sparring partner for Engagement Managers in complex enterprise customers, transformation programmes and service sales situations.
• You establish a dotted-line collaboration with the relevant Engagement Managers and support them in successfully managing strategic customer engagements.
• You further develop best practices, methods and skills and promote a high-performance community focused on customer impact, delivery excellence and service revenue growth.
• You support Engagement Managers in continuously expanding their impact in complex enterprise environments and service sales processes.
• You establish scalable methods, frameworks and standards for service sales and engagement management.

Strategic role in the proposal phase

• You develop structured proposal strategies for service offerings together with Sales and PreSales.
• You ensure that proposals are economically viable, scalable and transparently calculated.
• You support the structuring of large service programmes and commercial models.
• You work closely with Sales, Delivery and Commercial teams to ensure service revenue and profitability.

Executive stakeholder management

• You represent the service perspective in steering boards with C-level stakeholders.
• You analyse complex programme situations and derive clear recommendations for action for the sale and implementation of services.
• You support and coach Engagement Managers in critical situations and escalations, especially in service implementations in the context of software platforms.
  
  

Scaling engagement excellence

• You develop foundations for successful and scalable service structures with strategic software customers.
• You establish governance, standards, KPIs and transparency over programme status, risks and opportunities in service sales.
• You promote the scaling of best practices across various engagements and establish a continuous coaching and learning culture within the engagement management organisation.
  
  

Business performance & commercial transparency

• You create transparency over the economic performance of your engagements and services.
• You are responsible for forecasting, pipeline quality, opportunity evaluation and new order reporting.
• You further develop performance KPIs for service revenue, profitability and customer retention.
  

Your profile:

• For this role, we require several years of practical experience in the environment of a software provider or a closely related software ecosystem.
• Experience in service sales, engagement management or programme management at a software provider or in a software-related consulting environment (e.g. enterprise software, PLM, engineering software, digital engineering platforms)
• Proven success in managing complex enterprise customer relationships and sales-oriented service programmes.
• Experience in managing large transformation programmes in the context of software platforms (ideally PLM or digital engineering solutions).
• Sound understanding of PLM and digital engineering processes.
• Very good knowledge of the Siemens PLM portfolio, especially Teamcenter.
• Strong analytical skills in business cases, deal structuring and proposal calculation.
• Ability to structure complex topics clearly and communicate convincingly.
  
• Strong coaching and stakeholder management skills as well as the ability to influence and professionally lead teams or individual Engagement Managers without formal authority.
• Fluent German and English skills.