Customer Service Representative (DE/FR)

Exciting opportunity at a Swiss SME

Job Description

• You handle customer enquiries by phone and via the ticketing system in German, French and ideally also English.
• You competently support and advise our customers regarding our mobile, internet and data solutions.
• You identify needs, find suitable solutions and ensure high customer satisfaction.
• You provide valuable feedback from customer contact and thus support the continuous development of our services and processes.
• You take on administrative tasks in the back office and work closely with various internal departments.

Profile

• Successfully completed commercial training, training in customer dialogue or a comparable qualification.
• Several years of experience in customer service or a service-oriented role is an advantage.
• Strong customer orientation and enjoyment of daily contact with people.
• Very good German and French skills, both spoken and written; English skills are a plus.
• Willingness to work occasional Saturdays (1-2 times per month for half a day) with corresponding time off during the week.

The Offer

Interested in this position as your next career step?
If so, I look forward to receiving your application.