yellowshark
Zürich
2nd Level IT Supporter Cloud / M365 (m/f) 80-100%
- 13 July 2026
- 100%
- Permanent position
- CHF 70 000 - 90 000 /year
- 8004 Zürich
About the job
Our partner, a leading cloud and IT service provider in Switzerland, is looking to strengthen the IT team with a 2nd Level IT Supporter Cloud / M365 (m/f).
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Please note that incomplete application documents cannot be considered.
- 2nd Level Support: You manage the 2nd level support for the entire IT service portfolio, including M365, Azure and Citrix, ensuring smooth operation.
- Incident and Service Management: You receive incidents and service requests and handle them reliably and to the fullest satisfaction of the customers within the agreed SLA times (via ticketing system and/or telephone).
- Coordination of complex faults: You coordinate cross-team with the system engineers the resolution of faults and issues that cannot be solved in the service desk.
- Knowledge Management: You create and maintain knowledge base articles and instructions to secure and expand the accumulated knowledge within the team.
- Process and Service Improvement: You actively contribute to the further development of IT support processes and help to continuously increase customer satisfaction.
- Passion for IT: You are enthusiastic about IT topics and applications and bring a high willingness to learn.
- Microsoft Competence: You are familiar with the Microsoft product range, including M365, Windows 11, Server and Azure. Knowledge in other areas such as Citrix and network technologies is an advantage.
- Customer Orientation: You are characterised by a strong customer focus, keeping an overview and a cool head even in stressful situations.
- Language Skills: Your very good German and good English skills complete your profile and enable effective communication in an international environment.
- Driving Licence: You hold a category B driving licence.
Are you passionate about IT and want to continuously develop yourself? Our partner is happy to support you and offers exciting career paths, for example towards system engineer.
- Expertise: Access to concentrated know-how and comprehensive expertise.
- Work Environment: Centrally located workplace with state-of-the-art equipment.
- Employment Conditions: Above-average conditions and employment terms.
- Further Training: Continuous support through internal and external training.
- Stability and Growth: Working in a growing and stable company.
- Onboarding: Structured onboarding for a successful start.
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Please note that incomplete application documents cannot be considered.
Tasks
In this role, you will work in the modern service desk of our partner. The service desk competently supports the IT departments of partner customers at the 2nd level. Your main tasks are as follows:- 2nd Level Support: You manage the 2nd level support for the entire IT service portfolio, including M365, Azure and Citrix, ensuring smooth operation.
- Incident and Service Management: You receive incidents and service requests and handle them reliably and to the fullest satisfaction of the customers within the agreed SLA times (via ticketing system and/or telephone).
- Coordination of complex faults: You coordinate cross-team with the system engineers the resolution of faults and issues that cannot be solved in the service desk.
- Knowledge Management: You create and maintain knowledge base articles and instructions to secure and expand the accumulated knowledge within the team.
- Process and Service Improvement: You actively contribute to the further development of IT support processes and help to continuously increase customer satisfaction.
Profile
- Experience and Education: You have already gained several years of professional experience, ideally at an IT service provider, or have completed IT training. Career starters with a Federal VET Diploma (EFZ) as an IT specialist in system technology or platform development are also warmly welcome!- Passion for IT: You are enthusiastic about IT topics and applications and bring a high willingness to learn.
- Microsoft Competence: You are familiar with the Microsoft product range, including M365, Windows 11, Server and Azure. Knowledge in other areas such as Citrix and network technologies is an advantage.
- Customer Orientation: You are characterised by a strong customer focus, keeping an overview and a cool head even in stressful situations.
- Language Skills: Your very good German and good English skills complete your profile and enable effective communication in an international environment.
- Driving Licence: You hold a category B driving licence.
Are you passionate about IT and want to continuously develop yourself? Our partner is happy to support you and offers exciting career paths, for example towards system engineer.
Additional Information
- Exciting Projects: Challenging and varied projects.- Expertise: Access to concentrated know-how and comprehensive expertise.
- Work Environment: Centrally located workplace with state-of-the-art equipment.
- Employment Conditions: Above-average conditions and employment terms.
- Further Training: Continuous support through internal and external training.
- Stability and Growth: Working in a growing and stable company.
- Onboarding: Structured onboarding for a successful start.
