Local IT Support Team Leader (M/F)

About the job

Looking for a role where your leadership has a tangible impact on thousands of users?

To support one of its clients, a major player in the world of international organisations, CeRFI is seeking a Local IT Support Team Leader capable of uniting a team, ensuring service excellence, and acting as a technical escalation point for the most complex situations.

 If you enjoy challenges, responsibilities, and demanding environments, let’s meet.

Your profile

You are an IT support professional who has progressed into a leadership role while maintaining strong technical involvement.

Leadership & Management

• Proven experience managing an IT support team;
• Unifying leadership and results-oriented;
• Excellent organisational and communication skills;
• Service-minded with a culture of operational excellence.

Technical expertise

You are able to handle the most complex issues encountered by a local support team:

• Windows, macOS and mobile devices;
• Microsoft Intune and modern desktop management;
• Microsoft 365: Teams, Outlook, SharePoint, OneDrive, Power BI;
• Active Directory and Microsoft Entra ID;
• ITSM tools and ITIL processes;
• User equipment, peripherals and connected meeting rooms;
• Diagnosis, analysis and resolution of complex incidents;
• Knowledge management and technical documentation.

Languages

• Fluent French
• Fluent English

Assets

• ITIL certification.
• Microsoft Modern Workplace certification.
• Experience in an international or multicultural environment.