Clerk Deployment Control (80-100%)

About the job

Deployment Control Patrol & Transport | Ostermundigen | Shift Work 07:00–23:00 | 7 Days a Week

Deployment control is evolving. As part of our strategy, we are merging the previous areas of customer line transport and garage scheduling into a new role. For this, we are looking for a committed individual immediately or by arrangement who enjoys customer contact, organisation, and operational coordination. This new role also serves as the entry point into the future career path of deployment control.

Your Tasks

• Processing and coordinating transport orders
• Telephone and written support of our customers
• Checking, completing, and follow-up processing of dossiers
• Coordination of garages, partners, and follow-up services
• Monitoring appointments, feedback, and orders
• Ensuring correct and complete documentation
• Supporting the regional dispatch centres North, West, and Central
• Contributing to the optimisation of processes and standards in deployment control

What Will Help You Get Started

• Completed commercial or equivalent basic training
• Enjoyment of customer contact and organisational work
• Experience in dispatch, transport, assistance, logistics, or call centres is an advantage
• Very good German or French skills as well as good knowledge of a second national language
• Confident handling of IT systems and digital tools
• Resilient, flexible, and team-oriented personality
• Willingness to work shifts between 07:00 and 23:00, 7 days a week

What You Can Look Forward To

• An exciting role at the heart of Assistance
• Clear development prospects within deployment control, from clerical work through dispatch to shift coordination or specialist roles
• Modern work tools and structured induction
• Diverse development opportunities within deployment control
• Active participation in shaping the new organisation
• A motivated team with high personal responsibility and cohesion
• Good social benefits
• Discounts on the TCS product range
• Free use of TCS Active (fitness)

Interested? Then apply today and make TCS history with us.

At TCS, we value and respect diverse life paths and the diversity of our employees' profiles. Equal treatment is our top priority.

That is why we have existed for over 125 years: All about TCS Switzerland - TCS Switzerland

Firat Engin, Head of Deployment Control Patrol & Transport, will be happy to provide information about the position at +41 76 217 76 40.

Touring Club Switzerland

Human Resources

Karin Messerli

3072 Ostermundigen