yellowshark
Romanshorn
IT Support Specialist 100% (m/f/d)
- 31 August 2026
- 100%
- Permanent position
- CHF 75 000 - 95 000 /year
- German (Fluent), English (Intermediate)
- 8590 Romanshorn
About the job
yellowshark AG is an established personnel service provider with a strong client portfolio throughout the German-speaking part of Switzerland. Our specialised consultants ensure the best possible match between talents and companies with a high standard of quality. Benefit from our broad network and exciting career opportunities with sustainable prospects.
- Supporting employees with hardware and software issues including installation, configuration and maintenance of clients, peripherals and mobile hardware
- Performing hardware replacements and troubleshooting as well as monitoring system availability and performance (e.g. using monitoring tools)
- Managing user accounts (entries and exits, changes) as well as maintaining and administering the M365 tenant
- Participating in AI projects and supporting departments in implementing AI-based automations
- Participating in IT projects focusing on Microsoft technologies (M365, Entra ID, Windows)
- Creating and maintaining technical documentation, instructions and training materials
- Strong communication skills, patience and enjoyment in dealing with users
- Service-oriented, independent and structured working style
- Professional experience in IT support or a comparable role is an advantage
- Very good knowledge of Microsoft 365 (Exchange, Teams, Intune, SharePoint, Admin Center)
- Familiar with Microsoft Entra ID, Group Policy Management and ideally Windows server administration
- Experience in client management, MDM, monitoring and backup solutions is an advantage
- Very good German skills in spoken and written form and good English skills to support our international subsidiaries
Stand out, make an impression and shape your success with us. Your future is our motivation!
Responsibilities
- Receiving, processing and documenting support requests in 1st and 2nd level as well as coordinating with 3rd level support of external partners- Supporting employees with hardware and software issues including installation, configuration and maintenance of clients, peripherals and mobile hardware
- Performing hardware replacements and troubleshooting as well as monitoring system availability and performance (e.g. using monitoring tools)
- Managing user accounts (entries and exits, changes) as well as maintaining and administering the M365 tenant
- Participating in AI projects and supporting departments in implementing AI-based automations
- Participating in IT projects focusing on Microsoft technologies (M365, Entra ID, Windows)
- Creating and maintaining technical documentation, instructions and training materials
Profile
- Completed training in computer science (EFZ computer scientist specialising in platform development or ICT specialist)- Strong communication skills, patience and enjoyment in dealing with users
- Service-oriented, independent and structured working style
- Professional experience in IT support or a comparable role is an advantage
- Very good knowledge of Microsoft 365 (Exchange, Teams, Intune, SharePoint, Admin Center)
- Familiar with Microsoft Entra ID, Group Policy Management and ideally Windows server administration
- Experience in client management, MDM, monitoring and backup solutions is an advantage
- Very good German skills in spoken and written form and good English skills to support our international subsidiaries
Additional Information
Our approach is based on a holistic review of your documents, which is why we rely on the completeness of your dossier (CV with photo, certificates, diplomas). If suitable, we try to explore your prospects in more detail in an interview in order to offer further job opportunities.Stand out, make an impression and shape your success with us. Your future is our motivation!
