CSS
Root / hybrid
Specialist in Complaint Management with Insurance Experience 80-100%
- 25 June 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- 6039 Root / hybrid
About the job
In our Customer Service Centre (CSC), we ensure high customer satisfaction every day. Nevertheless, situations arise that do not run optimally. This is where you come in: As a specialist in complaint management, you are the central contact person for complex customer concerns. You clarify matters carefully, communicate empathetically, and seek a solution-oriented dialogue – both in writing and by phone. Would you like to make a valuable contribution to customer satisfaction? Then we look forward to meeting you.
Specialist in Complaint Management with Insurance Experience 80-100%
This is what your daily routine looks like
- At the heart of it: You handle demanding complaints and complex customer concerns on behalf of management – both in writing and by phone, always with consideration for the other party.
- You use customer feedback purposefully to continuously optimise internal processes as well as the quality of our products and services.
- You examine complex cases carefully, document thoroughly, and contribute your professional assessment effectively.
- The customer comes first: You ensure that our customer service is timely and that our customer satisfaction remains high.
What you bring with you
- First and foremost: You have a commercial or (para-)medical basic education complemented by experience in the insurance industry – ideally health insurance.
- Perhaps you already have the VBV certification? This is definitely an advantage. If not, you will learn it here in our training sessions. What matters most are your passion and perseverance.
- You communicate confidently in German and English, express yourself appropriately for the audience, and always strike the right tone – both orally and in writing.
- You learn quickly, think holistically, and apply theoretical knowledge efficiently in practice with a high degree of personal responsibility.
- Team player with empathy: You contribute actively, are helpful, and with your sensitivity to people, you foster a trusting collaboration.
CSS Versicherung
6039 Root / hybrid
6039 Root / hybrid
