yellowshark
Zürich
Application Support Engineer
- 22 June 2026
- 100%
- Permanent position
- CHF 100 000 - 115 000 /year
- German (Fluent)
- 8004 Zürich
About the job
Our long-standing partner based in Switzerland and Germany has 20 years of experience in developing and implementing software products for the healthcare sector. They support over 400 clinics in partnership on their journey towards digitalisation with expert know-how. The company is characterised by a flat hierarchy, short decision-making paths, and a family-like working atmosphere.
- You analyse database states, logs, and configurations, reproduce errors, and find workarounds.
- You work directly with development and product management and contribute software improvements from practical experience.
- You support our healthcare customers with complex processes through your extensive expertise.
- You help keep the knowledge base up to date and shape processes and tools in support.
- Important: Your focus is on analysis, technical error clarification, and sustainable problem solving. This is not a telephone hotline support.
- Ideally, you have experience with processes and common interfaces in healthcare. [KE2.1][MR2.2]
- You have experience in error analysis of technical REST, SOAP, and file-based interfaces.
- You have very good knowledge of Oracle SQL/PLSQL, data validation, and bring a basic understanding of performance.
- You approach tasks analytically, systematically, and solution-oriented and organise your work independently.
- You have an understanding of 3-tier architectures (frontend, backend, database) and ideally basics in object-oriented programming.
- You have a degree or training in computer science, business informatics, or a comparable qualification.
- You are fluent in German, both spoken and written, and have the ability to communicate precisely with customers and developers.
Further training? Certainly, employees’ willingness to undertake further training is always supported.
Responsibilities
- You analyse and resolve complex errors and take on demanding 3rd-level support cases.- You analyse database states, logs, and configurations, reproduce errors, and find workarounds.
- You work directly with development and product management and contribute software improvements from practical experience.
- You support our healthcare customers with complex processes through your extensive expertise.
- You help keep the knowledge base up to date and shape processes and tools in support.
- Important: Your focus is on analysis, technical error clarification, and sustainable problem solving. This is not a telephone hotline support.
Profile
- You have at least five years of experience in technical software support, application support, or system analysis.- Ideally, you have experience with processes and common interfaces in healthcare. [KE2.1][MR2.2]
- You have experience in error analysis of technical REST, SOAP, and file-based interfaces.
- You have very good knowledge of Oracle SQL/PLSQL, data validation, and bring a basic understanding of performance.
- You approach tasks analytically, systematically, and solution-oriented and organise your work independently.
- You have an understanding of 3-tier architectures (frontend, backend, database) and ideally basics in object-oriented programming.
- You have a degree or training in computer science, business informatics, or a comparable qualification.
- You are fluent in German, both spoken and written, and have the ability to communicate precisely with customers and developers.
Additional Information
Working in this environment is exciting and varied. You are organised in small, interdisciplinary teams that support, motivate, and challenge you. The company is family-friendly; home office and part-time work are standard.Further training? Certainly, employees’ willingness to undertake further training is always supported.
