Business Developer - Customer Success

About the job

Join a young and dynamic team active in communication! What does the position offer?

• Long-term position with opportunities for progression and development within a growing company
• Direct collaboration with management and a young, dynamic team, exposure to a network of CEOs and HR Directors.
• Opportunity to rapidly develop your skills, internal training, large-scale client projects.

Who are we?

• Communication company: 123 Next Generation
• Our mission: “Empowering All Generations” Our values: Operational excellence, flexibility, transparency, continuous learning, impact, pragmatism.
• In a few figures: 200+ videos per year, 100+ conferences-trainings-teambuildings per year, 120+ clients, presence in 5 French-speaking cantons and various industries, a team of 6 people.

Where will I work?

• On-site at our offices in Plan-Les-Ouates, Chemin du Champ-des-Filles 4, occasional evening availability.

What would my tasks be?

• Business development & commercial support: You will participate in commercial development, identification and qualification of prospects, preparation and follow-up of acquisition campaigns, organisation of meetings, CRM updates, preparation and follow-up of offers, client calls, KPIs, and contribution to client meetings.
• Client relationship & project management: You will manage client relationships during assignments and intervene at client sites, ensure operational follow-up of projects, planning, coordination, deliverable management, deadline compliance, quality control and continuous process improvement, client satisfaction.
• Organisation & continuous improvement: You will participate in continuous improvement and updating of our documentation: CRM, reporting, checklists, process documentation, client deliverables, etc.
• Marketing & visibility development: You will contribute to marketing actions: content creation, preparation of communication materials, organisation of conferences and events, trade shows, etc.

What skills are expected?

Hard Skills:

• 2-5 years of experience in C-level project management, agency-type projects, Big4 = a plus.
• Exposure to working with CEOs, basics in customer experience, communication.
• Sales and negotiation skills.
• Excellent deadline management, anticipation, communication with staff-client-partners,
• Agility with digital tools (Excel, Word, PowerPoint, CRM, Claude, ChatGPT, etc.)
• Excellent organisational skills and ability to deliver with precision and discipline, respect for method and deadlines.
• Excellent writing skills, emails, document preparation and self-review.
• Management of multiple projects in parallel, deadline tracking and compliance, email follow-up, KPIs.
• Perfect command of French (impeccable spelling and good oral communication)
• Command of English = an asset.

Soft Skills:

• Excellent internal/external communication skills.
• Positive energy, solution-oriented and above all action-oriented, desire to develop one’s career.
• Ability to manage a high volume of activities, prioritise, plan, anticipate and ensure follow-up.
• Knows how to identify limits, ask for support, quantify and inform transparently.
• Agility, flexibility, autonomy.
• Curiosity and continuous learning.
• Loyalty and confidentiality.

My application?

If this job description resonates with your aspirations, we would be delighted to receive your application via the platform. Follow us: LinkedIn 123 Next Generation