Customer Service Officer 80 - 100% (m/f/d)

What is my role?

• Processing of claims in the field of personal insurance.

• Telephone and written contact with insured persons, doctors, authorities and contract partners (banks and insurance companies).

• Content review of received documents and correspondence in German, French and Italian, mostly according to templates.

• Recording and documentation of claims administration in the corresponding systems.

• Ensuring and continuously improving organisational processes.

• Participation in projects, e.g. introduction of new insurance programmes, further development of systems, improvement of insurance-related documents, etc.

What do I need to be successful?

• You have a completed commercial training and experience in customer service, ideally in the insurance/credit sector or healthcare.

• Your very good oral and written language skills in German, French, Italian (and English) can be applied daily.

• You are a service-oriented personality who keeps an overview even in hectic situations.

What are my benefits?

• A varied activity in a professional environment.

• A committed team where appreciation and collegiality are highly valued.

• A workplace in the centre of Winterthur, excellently connected by transport and with parking spaces for employees in front of the building.

• Attractive office premises in a stylish ambience with a view of greenery.

• Progressive employment conditions and interesting benefits.

What distinguishes the company?

A small, specialised service company in the insurance environment in Winterthur, characterised by many years of market experience and strong customer orientation.

Languages
German: C2 - Native level
French: B2 - Very good
Italian: B2 - Very good
English: B1 - Intermediate / Good

Workplace
Winterthur

Vacancy number
VA-FPH-ZS4