Product Owner Customer Processes (all)

About the job

• Take responsibility for the end-to-end customer processes along the customer journey and drive their harmonisation and digitalisation across departments.
• Identify pain points and non-value-adding customer interactions, initiate optimisations and manage them from idea to implementation.
• Translate strategic guidelines into seamless processes and act as the interface between Sales, Service, Product Management and IT.
• Monitor the performance of customer processes using KPIs and data-based analyses and derive effective measures from them.
• Model and document customer processes and ensure a shared understanding of processes across all areas.

• Several years of experience in process management, ideally with a focus on customer processes and digitalisation.
• Completed degree at university of applied sciences level in business informatics, business administration, process management or similar, ideally complemented by further training in process modelling (BPMN) or Lean Management.
• You are familiar with agile working methods, think in seamless workflows rather than departmental boundaries, and understand how to translate business requirements into concrete solutions.
• You quickly grasp complex contexts, make data-based decisions and can explain even demanding matters simply and understandably.
• Even with differing opinions, you keep your goal in sight, represent your ideas clearly and bring together different interests.

• Free half-fare travelcard from SBB
• Contribution to the SBB public transport subscription
• Discounted underground subscription
• E-vehicles and e-bikes for business trips
• Financial contribution towards private bicycle helmet or service

IWB supplies people and companies in the Basel region with electricity, heat, drinking water, telecom and mobility solutions. In addition, IWB shapes the climate-friendly energy world of tomorrow.

Home office possible