Technical Support Manager international (m/f/d) 80-100%

About the job

Planning and conducting technical training and updates for international partners (remote & on site)

Ensuring technical support (3rd level) as well as managing global key accounts and partners

Coordinating technical adjustments including material planning, documentation and cost estimation

Analysing customer and partner feedback for continuous product and quality improvement

Supporting market launches, field tests as well as sales and marketing activities

PROFILE:

Completed technical training (HF/FH) or equivalent practical experience, ideally complemented by training experience

Several years of experience in technical service/support (including electrotechnical know-how) as well as solid IT user knowledge

Very good English skills (C1) and strong communication skills in an international environment

Structured, solution-oriented and independent working style with a strong customer focus

Willingness to travel internationally (max. 20%), driving licence category B and flexibility regarding working hours

OUR ATTRACTIVE OFFER:

We offer you a dynamic environment and the chance to familiarise yourself with an independent role. You have the freedom to use your professional, methodological and social skills with commitment and implement them successfully. A modern employer with progressive working conditions, fantastic coffee and above-average social benefits awaits you at your new workplace.

NOTE FOR RECRUITMENT AGENCIES:

Please note that we fill this position without the support of recruitment agencies and therefore do not accept unsolicited dossiers from recruitment agencies. Dossiers submitted by recruitment agencies are considered unsolicited and therefore do not lead to a contractual obligation on our part.

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JOB DESCRIPTION:

Planning and conducting technical training and updates for international partners (remote & on site)

Ensuring technical support (3rd level) as well as managing global key accounts and partners

Coordinating technical adjustments including material planning, documentation and cost estimation

Analysing customer and partner feedback for continuous product and quality improvement

Supporting market launches, field tests as well as sales and marketing activities

PROFILE:

Completed technical training (HF/FH) or equivalent practical experience, ideally complemented by training experience

Several years of experience in technical service/support (including electrotechnical know-how) as well as solid IT user knowledge

Very good English skills (C1) and strong communication skills in an international environment

Structured, solution-oriented and independent working style with a strong customer focus

Willingness to travel internationally (max. 20%), driving licence category B and flexibility regarding working hours

OUR ATTRACTIVE OFFER:

We offer you a dynamic environment and the chance to familiarise yourself with an independent role. You have the freedom to use your professional, methodological and social skills with commitment and implement them successfully. A modern employer with progressive working conditions, fantastic coffee and above-average social benefits awaits you at your new workplace.

NOTE FOR RECRUITMENT AGENCIES:

Please note that we fill this position without the support of recruitment agencies and therefore do not accept unsolicited dossiers from recruitment agencies. Dossiers submitted by recruitment agencies are considered unsolicited and therefore do not lead to a contractual obligation on our part.