Bechtle Suisse SA
Lieffrens
Helpdesk Agent N1 (m/f/d)
- 31 August 2026
- 100%
- Permanent position
- Lieffrens
About the job
Be your best with Bechtle
With more than 16,000 employees, we are one of the most successful IT companies and market leaders in our sector.The combination of direct sales of IT products and a comprehensive range of services offered by various IT service companies makes us a strong and future-proof IT partner ("zukunftsstark") for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to you.
Helpdesk Agent N1 (m/f/d)
Be your best with Bechtle
On behalf of our state client based in Fribourg, we are looking for a Helpdesk Agent N1 (m/f/d) responsible for providing first-level IT support to users and handling incidents and requests related to hardware and software environments.
Your mission
- Take charge of, qualify, and handle hardware and software incidents within first-level support.
- Record, categorise, document, and track incidents and service requests in Jira according to established processes.
- Apply ITIL processes, particularly in Incident Management and Service Request Management.
- Ensure clear communication with users, monitor the progress of requests, and escalate as necessary to the relevant support levels.
- Participate in Customer Service coverage between 07:30 and 18:00 according to the defined schedule and ensure on-site presence.
Your profile
- Have confirmed initial experience in level 1 IT support or a similar Helpdesk / Service Desk role.
- Master ITIL principles and processes, especially Incident Management and Service Request Management, and hold an ITIL certification.
- Have practical experience with a ticket management tool, ideally Jira.
- Be proficient in French and German in a professional context to provide support to users in both languages.
- Demonstrate autonomy, analytical and synthesis skills, customer orientation, flexibility, stress resistance, and a good team spirit.
Our offer
- Attractive working conditions: 6 weeks of holiday per year and an appealing pension plan
- Modern Workplace: latest technologies and a modern working environment
- Diversity: interesting and varied tasks in a forward-looking sector
Job number: DBBDK000
Oksana Dumont | +41 22 308 85 00 |
Bechtle Switzerland Ltd
Bechtle Switzerland Ltd has certified expertise in strategic areas: IT Infrastructure, Virtualisation, Information Management, Managed Services, Skills Management, Data & Analytics, Printing Solutions, and E-Commerce. Thanks to this expertise and strong, sustainable partnerships with key market players, we offer a modular and perfectly coherent range of products and services to cover all our clients’ needs. Our proximity, our global vision of infrastructure and project management make us a key market player. Our 1000 motivated employees are our best assets to ensure speed, flexibility, and expertise.
