CH Media Holding AG
Aarau
ICT Service Desk Specialist (a) 80 - 100 %
- 26 August 2026
- 80 – 100%
- Aarau
Job summary
Join our diverse team in a pivotal ICT Service Desk role. Enjoy a supportive work environment with growth opportunities.
Tasks
- Act as the first point of contact for user inquiries and issues.
- Analyze and resolve requests independently, including remote support.
- Document complex concerns and escalate to relevant specialists.
Skills
- Must have several years of practical ICT Service Desk experience.
- Strong IT user and system knowledge, especially in Microsoft 365.
- Experience with ticketing systems and ITIL processes.
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About the job
In this diverse role
- you are the first point of contact for fault reports, questions and change requests from system users and record these in a structured manner in the ticketing system
- you independently analyse and process requests and faults, answer application questions and resolve a large part of the cases independently, also by means of remote analysis
- you document more complex issues and forward them to the responsible specialist departments
- you monitor requests, problems and incidents until final resolution and maintain fault statistics
- you proactively inform system users about faults and notifications
You will succeed here if
- you have several years of practical experience in the ICT Service Desk
- you have very good IT user and system knowledge and work confidently in the Microsoft 365 environment
- you have experience in IT asset and software licence management
- you work confidently with ticketing systems and follow up requests thoroughly
- you have ITIL process knowledge; an ITIL certification is an advantage
- you recognise connections, set priorities and act as a central interface in IT operations
- you can express yourself in German, both spoken and written
D(a)iversity
David Frei
Head Talent Acquisition & Employer Branding
career@chmedia.ch
