Junior Customer Manager Sales 100% | Lausanne Region

About the job

Zebrabox, Swiss leader in self-storage, currently manages 7000 storage units across 15 sites in Switzerland. We offer individual and self-service storage spaces for rent, ranging from 1 to 50 m², meeting the short- or long-term needs of private individuals and businesses. Our diverse clientele particularly appreciates the simplicity, flexibility, and modernity of our services.

In addition to our storage solutions, we offer a range of ancillary services including the supply of packing materials, rental of utility vehicles, as well as assistance in organising transport and removals.

Your mission

Customer Care:

As part of this varied role within our Front office team, you will play a key role in supporting our customers, from the initial contact through to the follow-up of existing clients. You advise our customers by phone, email, or directly on site and assist them in using our storage spaces. You are also responsible for various administrative tasks, such as handling debtor accounts, managing customer data, monitoring access and security systems, as well as receiving goods. You respond to the organisational needs of our customers and participate in other activities, such as selling packing materials or organising removal services with our partners. In doing so, you actively contribute to maintaining our quality standards and the smooth running of our sites. A significant part of your activity also involves welcoming and advising potential customers during visits to their future storage space. Thanks to your professional and convincing approach, you help provide an excellent customer experience and generate a high conversion rate.

Sales:

You also play an essential role in acquiring new customers. You handle enquiries received via our website, telephone, email, or directly on site and quickly identify the needs of our potential clients.

You present our solutions convincingly, advise interested parties in a needs-oriented manner, and convert enquiries into contracts. You enjoy working with targets, have a commercial and entrepreneurial mindset, and appreciate measurable sales results.

You may be required to take charge of the operational needs of our various sites in French-speaking Switzerland, notably in Bussigny, Neuchâtel, and Villeneuve.

Your qualifications

For this demanding and varied position, you have several years of experience in sales, customer advice, or Customer Service and possess a strong customer orientation as well as a commercial mindset.

You enjoy contact with customers and thrive in advising and acquiring new clients, whether by phone, email, or in person.

You know how to adapt to different types of customers and approach each person with respect, openness, and professionalism.

Your authentic and convincing personality allows you to quickly establish trust and successfully close contracts.

You are autonomous, organised, reliable, and enjoy taking on responsibilities.

You are not afraid of administrative tasks and are comfortable with common IT tools.

You appreciate teamwork and enjoy collaborating with your colleagues to achieve common goals.

You are flexible and willing to travel occasionally to the various sites in French-speaking Switzerland.

You hold a category B driving licence. You speak fluent French and have a good level of English. German is an asset.

Our offer

We offer an interesting, varied, and responsible role within a small team and a dynamic environment. You benefit from short decision-making paths and great autonomy in your function.

Full-time commitment at 100% is possible from 01.02.2027.

Your main workplace is Lausanne. Depending on operational needs, you will be required to travel and support our sites in Bussigny, Neuchâtel, and Villeneuve.