Employee Performance Review IV/UV

80-100%

At Visana, the satisfaction of our customers is our top priority. In your role, you coordinate complex benefit cases from across Switzerland and clarify complex insurance and medical issues in collaboration with various stakeholders. With your structured way of working, your expertise, and your sensitivity to individual situations, you ensure a careful and customer-oriented performance review. If you enjoy varied tasks, interdisciplinary collaboration, and challenging case processing, we look forward to receiving your application.

Your tasks

• You process and coordinate complex medical cases from all over Switzerland and clarify the entitlement to benefits from disability insurance or accident insurance in cooperation with our trusted medical service
• You analyse and check the processed benefits and prepare benefit recoveries
• You handle outpatient and inpatient services in the areas of dialysis, transplants, artificial nutrition, and mechanical home ventilation
• You create individual correspondence and conduct verbal clarifications with insured persons, service providers, authorities, and/or partners

Your profile

• You have a commercial or paramedical education and ideally already have professional experience in the insurance sector
• Good PC user skills in MS Office programmes and preferably knowledge of Syrius distinguish you
• Your team-oriented, communicative, and open-minded nature characterises you, and you have a structured, independent, and responsible way of working
• You communicate very well orally and in writing in German and French; any additional language is a plus

Learn more about Visana from the perspective of our employees here

Contact

Laura Sommer

HR Recruiting Partner

031 357 95 78

Andreas Kiener

Team Leader Special Benefits

031 357 85 06

About us

At Visana, we shape the future of insurance – putting people at the centre. Do you want to make a difference? Then you are in the right place with us! Visana is a leading Swiss all-branch insurer with 922,149 private and 16,330 corporate customers, headquartered in Bern. We support our customers in the most diverse life situations – from health and provision to housing and mobility, as well as individual solutions for companies. Take the next step in your career now – our team looks forward to welcoming you!