Accident Claims Manager (m/f/d) 80 - 100%

About the job

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together, we rethink insurance every day and shape the future for everyone. Welcome to a strong community where you can make a difference from day one. Together, we keep evolving!

137038 | 80 - 100% | Crissier, Vaud | Hybrid

Are you motivated by the idea of offering our clients a positive and reassuring experience from the very first contact?

Within the Accident Claims Management team LAA and LAAC of the Life Insurance department at Zurich, you are the first point of contact and manage our clients’ accident claims.

You handle cases with attentiveness, professionalism and a sense of responsibility. For you, supporting our clients is not limited to processing a claim: it is also an opportunity to create and maintain a lasting relationship of trust.

At Zurich, you practise a varied and stimulating profession while continuously developing your skills. Caring for our clients and working closely with your team are integral parts of your daily routine.

You are organised, efficient and have experience in claims management in life insurance? Then we would be delighted to meet you.

Your tasks

• Independent and client-oriented management of accident claims files LAA and LAAC, including drafting decisions.
• Application of the benefits regulations in accordance with legal and contractual provisions.
• Close collaboration with our various internal and external partners.
• Management of correspondence and conducting interviews with the different parties involved in the settlement of a claim: insured persons, employers, medical service, other insurers, lawyers, etc.
• Identification of recourse possibilities against responsible third parties and other insurers.

Your profile

• Completed commercial training; a federal certificate in social insurance is an advantage.
• Professional experience in claims management, ideally in life insurance.
• Knowledge of the Swiss social and private insurance system.
• Reliable and empathetic personality, with excellent negotiation skills and a professional attitude towards clients.
• Fluency in French, both spoken and written; good knowledge of German and English is an advantage.

Good to know

Part-time or full-time: 80 - 100%

Work location: Crissier, Vaud

Start date: from 01.01.2027

Business travel: according to client requirements (occasional appointments)

Hybrid work: up to 40%

All about your application

Initially, you can apply directly online. Just attach your CV. You will find here more information about the application process.

We value an efficient and respectful application process. The Talent Acquisition team personally reviews your application without using artificial intelligence. From your first interview with the hiring manager, you will always receive personalised feedback from us. Because we believe that relevant feedback is based on personal exchange.

For this position, we do not work with recruitment agencies. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Manuela, Senior Talent Acquisition Consultant, is happy to assist you at +41 44 628 32 25.