yellowshark
Zürich
IT Support Engineer (m/f) 80-100%
- 27 July 2026
- 100%
- Permanent position
- CHF 70 000 - 90 000 /year
- 8001 Zürich
About the job
yellowshark AG is your reliable partner for filling long-term permanent positions. With our experience and industry diversity, we offer suitable solutions for candidates and companies. Quality over quantity is our principle, from which not only you as an IT expert benefit, but also the market with its specific requirements.
On behalf of our client, a leading software, cloud, and IT service provider in Switzerland, we are looking to strengthen the IT team with an experienced IT Support Engineer (m/f).
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Please note that incomplete application documents cannot be considered.
- Central contact person for escalations and critical system messages
- Close coordination with service and support coordination as well as engineering and operations teams
- Proactive handling of system warnings via a central RMM monitoring tool
- Analysis and sustainable resolution of complex faults in Microsoft and server environments
- Active participation in optimising internal incident and escalation processes
- Structured documentation of solutions, processes, and best practices
- At least 2 to 4 years of professional experience after training completion in a similar role, ideally at an IT service provider
- Sound knowledge of Microsoft 365
- Experience with Windows Server environments (on-premise and hybrid)
- Good knowledge of Active Directory, DNS, VPN, firewalls, and networks
- Calm, structured, and solution-oriented working style even in escalation situations
- Independent, responsible personality with a high service orientation
- Fluent German skills (C2) as well as very good English skills (at least B1)
- Team-oriented personality with an interest in professional development
- Possession of a category B driving licence
- Above-average employment conditions with very good social benefits
- Free parking, coverage of public transport subscription or contribution to your commute
- Financial support for further training
- Workation up to 4 weeks per year
- Contribution to public transport subscription
- Contribution to sports subscription
- Private accident insurance
On behalf of our client, a leading software, cloud, and IT service provider in Switzerland, we are looking to strengthen the IT team with an experienced IT Support Engineer (m/f).
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Please note that incomplete application documents cannot be considered.
Tasks
- Handling and coordination of urgent incidents for SME clients- Central contact person for escalations and critical system messages
- Close coordination with service and support coordination as well as engineering and operations teams
- Proactive handling of system warnings via a central RMM monitoring tool
- Analysis and sustainable resolution of complex faults in Microsoft and server environments
- Active participation in optimising internal incident and escalation processes
- Structured documentation of solutions, processes, and best practices
Profile
- Completed training as an IT specialist EFZ platform development, operational IT specialist EFZ, or ICT specialist EFZ- At least 2 to 4 years of professional experience after training completion in a similar role, ideally at an IT service provider
- Sound knowledge of Microsoft 365
- Experience with Windows Server environments (on-premise and hybrid)
- Good knowledge of Active Directory, DNS, VPN, firewalls, and networks
- Calm, structured, and solution-oriented working style even in escalation situations
- Independent, responsible personality with a high service orientation
- Fluent German skills (C2) as well as very good English skills (at least B1)
- Team-oriented personality with an interest in professional development
- Possession of a category B driving licence
Additional Information
- Guaranteed home office up to 3 working days per week- Above-average employment conditions with very good social benefits
- Free parking, coverage of public transport subscription or contribution to your commute
- Financial support for further training
- Workation up to 4 weeks per year
- Contribution to public transport subscription
- Contribution to sports subscription
- Private accident insurance
