Account Manager (80 - 100%)

About the job

As part of our Customer Success Team, you are a driving force in the further development of our existing customers. You understand their challenges, recognise opportunities, and bring the right solutions together with the right people. This way, you create real added value for our customers and actively contribute to the growth of Arcplace.

• You look after our existing customers and continuously develop relationships with the relevant contacts.
• You ensure that contracts are renewed on time and customer needs are identified early.
• You identify potential around our solution and service portfolio and develop concrete upselling opportunities from it.
• You understand the professional and technical challenges of your customers and develop suitable solution proposals.
• You are responsible for the sales process from requirements analysis through the offer and negotiation to closing.
• You keep an eye on opportunities, forecasts, and next steps and reliably maintain the relevant information in our CRM.
• You conduct customer meetings, present solution proposals, and continuously expand your customer relationships.

• You have already gained experience in customer support, sales, consulting, or a comparable role.
• You enjoy expanding existing customer relationships and recognise business potential without losing sight of the long-term partnership.
• You can convey complex topics clearly, listen attentively, and win over the different contacts for your ideas.
• You work in a structured and reliable manner, take responsibility, and consistently follow through sales opportunities to closing.
• You are interested in digitalisation and technology and are motivated to familiarise yourself with our solution portfolio.
• You are curious, eager to learn, and open to feedback. You appreciate the opportunity to develop professionally and personally.
• A qualification in business informatics, business administration, or a comparable field is an advantage. Practical experience with a strong IT affinity is also welcome.
• You communicate very well in German and English. Knowledge of French is an additional plus.

• Responsibility & freedom: With us, you quickly take on responsibility and help shape the company with your ideas. Our communication is respectful and solution-oriented.
• Perspective & learning culture: We regularly discuss your internal development and offer you diverse professional and personal training opportunities – as individual and flexible as possible.
• Flexible work arrangements: We adapt work to your current life circumstances. In many roles, you have the option to work part-time and up to 50% remotely.
• Central workplaces: Our three offices are centrally located and close to public transport. In our office kitchens, all employees can help themselves to coffee, tea, and fruit. Large tables provide space for a shared breakfast or lunch.
• Family atmosphere: We work uncomplicatedly and across teams. Our hierarchies are flat and decision-making paths short. We tackle new topics or complex tasks together.
• Events & fun: Whether at the big summer event, ski weekend, team events, or simply at the after-work drink – we have fun together beyond work.

Our application process is fast, personal, and straightforward: We review your application together with the specialist department. If your application fits our desired profile, we arrange a virtual interview with you. If we convince each other, we invite you to a personal meeting at our office premises, where you will meet your future team members.

In the meantime, follow our activities on LinkedIn and Instagram .