Dietlikon
Abacus Support Specialist (m/f/d)
- 16 September 2026
- 80 – 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- German (Fluent)
- Dietlikon
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Abacus Support Specialist (m/f/d)
Salary - CHF75,000 - 90,000How can companies be advanced digitally in a better way? Our Rocken partner specialises in the implementation and customisation of ERP solutions - focusing on personnel, finance, administration, and production. The consultancy supports clients from evaluation through tailored implementation to ongoing operations. The team relies on a proven project methodology that guarantees rapid realisation of benefits. Whether cloud solutions, interfaces, or managed applications - here, implementation is not just done, but done in partnership. The working style is agile, experienced, and practical. Independent personalities who want to work with clients on an equal footing and drive digital transformation forward are expected. Does this sound like your world? Then we look forward to meeting you and starting together with our Rocken partner.
Responsibilities:
You are the first point of contact for users with questions and problems regarding the Abacus ERP and provide support via telephone, email, ticket system, and remote access.
You analyse incoming support requests, systematically narrow down errors, and develop appropriate solutions or involve internal specialists in more complex cases.
You document support cases clearly in the ticket system and maintain the existing knowledge base with relevant solutions.
You check minor adjustments and configurations directly in the system and ensure their flawless function.
You collaborate with consulting, project management, and software development and support user training as well as the optimisation of internal support processes.
Qualifications:
You have completed a commercial basic education, for example as a commercial clerk EFZ.
Ideally, you bring practical experience from accounting, finance, or fiduciary services.
Knowledge of the Abacus environment as well as initial experience in IT support, ERP helpdesk, or financial software is a plus.
You are interested in business management contexts and digital applications and can quickly familiarise yourself with new software.
You communicate very confidently in German and English; knowledge of French or Italian is an advantage.
Benefits:
- Contribution to or provision of company car
- Flexible working hours
- Good transport connections and accessibility
- Home office
- Contribution to or provision of parking space
- Contribution to or provision of public transport subscriptions
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Dietlikon
Contact
Buse Aslanvuran,
+41443852138
